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Los Angeles Zoo And Botanical Gardens Reviews Summary

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Landmarks | Los Angeles, CA

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5333 Zoo Dr, Los Angeles, CA 90027, United States

Trustguide Rating

TrustScore®
A+
A
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C
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F
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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Los Angeles Zoo And Botanical Gardens?

As of Apr 26, 2024, 18999 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Los Angeles Zoo And Botanical Gardens's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 26, 2024
Last updated
April 26, 2024

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Los Angeles Zoo And Botanical Gardens's customer reviews analysis

The Los Angeles Zoo exhibits a mixed reputation based on the recent customer reviews. Patrons commend the zoo's variety of animals and educational value, particularly for children. There's frequent appreciation for the zoo's layout and maintenance, seemingly providing an agreeable environment for family outings and animal-viewing experiences. However, a significant portion of dissatisfaction emerges due to numerous exhibits being under construction or closed. These closures, often involving popular attractions like the elephant exhibit or the petting zoo, seem to diminish the overall experience. Moreover, some guests express concerns over the adequacy of animal enclosures and the visibility of animals within their habitats. It is quite clear that the zoo's appeal is hampered by the ongoing renovations which have led to a decrease in the variety of animals on display, with noted absences of traditionally expected zoo fauna such as elephants and certain reptiles.

Positive Feedback

Customers report several positive aspects of the Los Angeles Zoo. The zoo is praised for being a family-friendly destination with educational benefits for children, including those who return frequently, such as members who visit multiple times a month. Entertainment options like the carousel and playground are specifically highlighted as enjoyable for young visitors. The availability of amenities such as free parking and the option to bring or purchase snacks enhances the daily excursion. Ease of access, adequate facility maintenance, and engaging animal interactions, especially at exhibits like the flamingo enclosure, contribute positively to guest experiences. The advanced purchase of tickets online is frequently recommended and appreciated for the convenience it affords by bypassing waiting lines at the entrance.

Concerns and Threads

Despite its merits, the Los Angeles Zoo faces criticism in several reviews emphasizing the negative aspects of the experience. A recurring issue is the closure of multiple exhibits, either for construction or for unspecified reasons, which has left visitors feeling that they are not experiencing the full scope of what a big-city zoo should offer. The closures often result in missing staple species such as elephants and rhinos, leading to disappointment for some guests. Additionally, there are comments about the size and conditions of the enclosures, with some animals perceived as having limited space or appearing lethargic, and areas described as overgrown or difficult to view the animals. The petting zoo's closure due to a goat virus and remarks about the cave exhibits being culturally insensitive also detract from the zoo's reputation. Finally, the mention of trash in closed exhibits and limitations in the variety of animals available when compared to other zoos further contribute to the adverse feedback.

Frequently asked questions about Los Angeles Zoo And Botanical Gardens

Is it recommended to purchase tickets to the Los Angeles Zoo in advance?

Yes, many reviewers recommend purchasing tickets online in advance to avoid potential lines at the entrance, especially on busy days.

What is the parking situation at the Los Angeles Zoo?

Parking at the Los Angeles Zoo is free and is well-received by visitors for its convenience.

Are there many exhibits currently under construction or closed at the Los Angeles Zoo?

According to recent reviews, several exhibits at the Los Angeles Zoo are under construction or closed, which may affect the variety of animals you are able to see during your visit.

Recent customer reviews and testimonials for Los Angeles Zoo And Botanical Gardens

Los Angeles Zoo And Botanical Gardens
Ed (Cruze Control)
4-Star
3 days ago
It was good but a lot of the exhibits are either under construction or closed. The structures that were open are nice but leave a lot of room for improvement. Overall me and my family enjoy the trip but expected more of a big city zoo, especially Los Angeles.
Los Angeles Zoo And Botanical Gardens
Kenike
4-Star
3 weeks ago
We spent maybe 2 1/2 hours walking the whole Zoo. Lots of exhibits were closed. It is a great place to take the kids for a few hours. I recommend buying tickets in advance so you don't have to wait in line. Bring snacks, and I recommend having lunch outside of the Zoo. After the Zoo, we went to a sit-down restaurant with better-quality food. Also, there are many vendors in the parking lot selling food, toys, hats, and much more.
Los Angeles Zoo And Botanical Gardens
Jess Brumana (Mim)
4-Star
a month ago
Went the day before Christmas Eve with my partner for our anniversary. Totally empty. Zoo was overall fun, but everything felt kinda small, including the enclosures. Many were completely closed or under renovation. Many of those closed were in disrepair and full of trash. The elephant was sad. A goat virus was going around so the petting zoo was closed. The cave portion was kinda culturally insensitive. Flamingo closure was cool they were biting each other and watching the handlers interact with them was cool.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 60.0% of Los Angeles Zoo And Botanical Gardens's customers had a positive experience.

Positive
60.0%
Neutral
0.0%
Negative
40.0%
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Los Angeles Zoo And Botanical Gardens

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.4
/5
18999
reviews
Excellent
Good
Average
Fair
Poor
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About Los Angeles Zoo And Botanical Gardens

Landmarks
Zoo & botanical gardens open since 1966 containing more than 270 animal species & 800 plant species.
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