Lockhart Smokehouse BBQ has cultivated a favorable company reputation based on the reviews available. Customers have expressed great satisfaction with the quality of the barbeque, particularly lauding the brisket, ribs, and jalapeño sausage for their excellent flavor and preparation. Positive remarks also highlight the food's juiciness, perfect smoke levels, and the brisket's desirable smoke ring. The ambiance of the establishment contributes positively to the overall customer experience, with a mention of 'true hospitality' and a welcoming vibe. The customer service aspect receives mixed reactions, with most customers encountering a friendly and knowledgeable staff, while a few mention average or disinterested service. Parking in the Bishop Arts area is mentioned as a challenge, but customers suggest that the food quality compensates for any inconvenience. Some customers experienced inconsistencies in the quality of the food, citing dry brisket and tough sausage on occasions, but it's worth noting that management's responsiveness to feedback has been appreciated and led to improved customer satisfaction in at least one instance.
The majority of customers are praising Lockhart Smokehouse BBQ for its high-quality barbecue offerings. Particular favorites include the fatty brisket, burnt ends, ribs, and jalapeño sausage, often described as juicy, flavorful, and cooked to perfection. The side dishes, such as the Lockhart slaw and spicy mac and cheese, receive commendations, enhancing the dining experience. The self-service pickled vegetables are also appreciated for balancing the savory meats. Many reviews make a point of the friendly and helpful staff, contributing to a welcoming and enjoyable environment. The smokehouse's ambiance and the sense of belonging it offers are consistently positively noted. The restaurant's reputation is not only maintained by the food but also by the memorable dining experience and exceptional food pairings, such as sausages with spicy beans.
While the general consensus about Lockhart Smokehouse BBQ is positive, there are notable detractions from an otherwise stellar reputation. Some customers report issues with parking due to the location's popularity. There are isolated complaints regarding the consistency of the food quality, with occasional references to dry brisket, tough sausage casings, and ribs lacking meat. These issues seem to be inconsistent but are significant enough to affect the dining experience for those customers. Additionally, the customer service in some instances is described as average or lacking enthusiasm, which contrasts with the otherwise friendly reputation of the staff. The mixed feedback on these points suggests there is room for improvement in ensuring consistency in both food quality and customer service.
Customers frequently praise the brisket, ribs, and jalapeño sausage as standout dishes. The Lockhart slaw and spicy mac and cheese are also popular side options.
First-time visitors are usually met with a welcoming and helpful staff, as reported in several reviews. The staff's knowledge of the menu and recommendations can enhance the dining experience for newcomers.
Yes, there is evidence that Lockhart Smokehouse BBQ values customer feedback and responds to reviews. One customer updated their review with a better rating after the restaurant's team showed responsiveness to their initial criticism.
Lively counter-serve BBQ joint offering a variety of smoked meats & sausages, plus a full bar.
