The overall company reputation of Dr. Lester A. Freeman's practice appears mixed based on recent customer reviews. Patients praise Dr. Freeman and his medical staff, particularly for expertise, attentiveness, and a supportive approach towards patients' health and parenting choices. Freeman's long-term patients have displayed both loyalty and contentment with the healthcare received, which points to a strong foundation in patient-doctor relationships within his practice. However, significant concerns have been highlighted regarding the administrative and logistical aspects of the practice. Recurring themes include extended wait times, difficulty securing timely appointments, inadequate follow-up on patient inquiries, and frustration with the front office staff. These issues, particularly the reported lack of responsiveness in urgent situations, suggest systemic issues in practice management that could be undermining the quality of patient experience and potentially the overall reputation of the practice.
Positive customer experiences with Dr. Lester A. Freeman's practice stem from the high regard for his professional capabilities and the warm, personalized attention provided to patients. Dr. Freeman is praised for his caring demeanor, with patients feeling that he treats them like family and offers supportive care, even for complex issues like breastfeeding journeys. The medical staff, including the nurses and non-physician practitioners, are appreciated for their approach and care quality. Long-term patients reflect a deep trust and satisfaction with the care provided for their children over the years. Recommendations from prestigious institutions like Emory and acknowledgments like being voted the best pediatrician in Atlanta attest to Dr. Freeman's esteem in the medical community.
Dr. Lester A. Freeman's practice faces considerable criticism regarding operational inefficiencies and poor customer service, particularly from the front office. Patients express dissatisfaction with excessive wait times, both in terms of scheduling appointments and while in the waiting room, which disrupts their personal schedules and creates uncertainty. The staff's perceived nonchalance and the reported delays in crucial communication, such as follow-up calls and the transfer of medical records, have led some patients to question the value placed on their time and health needs. The discontent extends to the difficulty in reaching the practice via phone and an unacceptable level of disorganization in handling urgent requests. These factors contribute to a negative patient experience and illustrate a need for improvements in staffing, responsiveness, and office management.
Based on reviews, Dr. Freeman's practice appears to prioritize sick patients during busy periods, ensuring those with more urgent needs receive timely care. However, this may result in longer waits for routine check-ups.
Some patients have reported challenges in timely communication with the practice, including delayed responses to concerns and issues obtaining medical records. While experiences vary, there have been instances of administrative delays.
Dr. Freeman is highly regarded for his medical expertise, supportive care, and personal attention to his patients. Despite administrative criticisms, his professional reputation, particularly for his clinical care, remains strong.
