While the majority of feedback about Kabuki Springs & Spa is positive, there are distinct areas where improvement is necessary. A notable portion of reviews calls out less than satisfactory experiences with the booking staff, who are described as passive-aggressive and lacking in both professionalism and the proactive offering of information regarding memberships and benefits. Furthermore, inconsistency in rules enforcement raises questions about staff training and management oversight, which could potentially create discomfort among patrons. For instance, incidents where certain guests are reprimanded for minor infractions such as electronic use, while others openly flout basic hygiene practices without repercussion, can lead to feelings of unfair treatment and possible discrimination. These customer service lapses, alongside occasional complaints about overcrowding and noise levels, suggest opportunities for Kabuki Springs & Spa to further refine its customer service protocol to ensure a uniformly exceptional experience for all guests.