Customer experiences at Juicy are varied but contain identifiable trends that impact the company's reputation. Patrons have frequently mentioned the quality of customer service, often describing staff as friendly and going above and beyond, with specific employees like Aurora receiving individual praise. The location's ambiance, with its Instagrammable quality and music selection, also receives positive remarks. However, a notable segment of feedback suggests dissatisfaction with recent menu changes, specifically lamenting the loss of 'build-your-own' salad and rice bowl options and noting a perceived decrease in value due to increased prices and reduced portion sizes. The freshness of ingredients and the inclusion of vegetarian and vegan options are regular positive highlights, though, some reviews indicate inconsistency in product quality, such as underfilled juices and lack of advertised menu items. These mixed reviews illustrate a challenge for Juicy in managing customer expectations with shifts in their product offerings.