Harlem Doggie Day Spa has received generally positive feedback from customers, contributing to a favorable company reputation. Customers regularly praise the friendly and helpful nature of the staff, including the front desk personnel and groomers. Many note the quality of grooming, expressing satisfaction with their pets' appearances post-appointment. The engagement of the pets with the staff, particularly their enthusiasm for visiting, suggests a positive and comfortable environment for the animals. However, some clients have indicated concerns regarding the wait times and lack of prior communication about these delays. Additionally, there have been isolated critiques regarding the pricing and specific instances of the grooming outcome not fully meeting specific customer expectations. A recurring positive statement involves the observable happiness and calm demeanor of pets following their grooming sessions.
Key positive aspects of Harlem Doggie Day Spa include the hospitality and professionalism of the staff and the overall grooming results. Customers feel welcomed upon arrival and are reassured by staff who are willing to address any questions or concerns about their pets' care. The interactions between pets and groomers appear to be positive, as evidenced by pets' eagerness to enter the facility and their calmness post-grooming. The high quality of grooming is frequently mentioned, with several customers noting their pets looking 'amazing' and receiving compliments from others. Alexanders' ability to exceed expectations and enhance pets' readiness for special occasions is also highlighted. The reported happiness and health of the pets after services rendered suggest a safe and nurturing environment.
Despite the positive feedback, a few areas of client dissatisfaction emerge. Notably, some customers expressed disappointment with the communication of wait times, suggesting an opportunity for improvement in the booking process. There's also an instance where the grooming did not align perfectly with client expectations, and although adjustments were quickly made upon request, a desire for clearer communication of grooming details is evident. The pricing is described as 'a bit steep' by one customer, indicating that the perceived value may not align with the cost for everyone. Also, whilst grooming outcomes are generally lauded, some felt that specific requests were not fully met, pointing to minor inconsistencies in service delivery.
Currently, Harlem Doggie Day Spa does not provide exact wait time communication prior to booking. However, clients are encouraged to inquire about potential wait times when scheduling appointments, and our staff will endeavor to offer guidance based on the current scheduling.
Yes, Harlem Doggie Day Spa caters to pets with special conditions. The staff, including groomers and the owner, listen carefully to specific grooming requirements. Customers have reported satisfaction with the handling of both senior pets and those with sensitive skin, noting positive results and a lack of adverse reactions post-grooming.
Pricing at Harlem Doggie Day Spa can be perceived as high by some customers; however, it is important to note that the majority find great value in the services provided. For exact pricing, customers are advised to contact the facility directly, as costs can vary depending on the grooming needs and type of service required for their pet.
Harlem Doggie Day Spa is where funs happen in our play care . We offer Doggie Play Care , Cage-Less Boarding, Transportation, Salon & Mobile Dog Grooming and Dog Walking Service. Our objective is to promote safe play, engage and stimulate your dog while in our care. We offer doggie activities such Doggie Soccer Match , Puppy Picasso Painting, Puppy Swimming, Fetch a Treat, Agility Course and so many more activities. Each day is never the same. Be sure to catch is on our IG Page for daily stories @harlemdoggiedayspa.
