Ground Support Cafe has garnered a reputation as a welcoming establishment, earning particular praise for its dedicated and personable staff, as documented by long-term patron Thomas. The diverse menu, featuring carefully prepared items such as the BEC sandwich with marinated bacon, receives frequent commendation, contributing to a perception of quality culinary offerings. The ambiance of the cafe is generally well-regarded, with frequent mention of the comfortable seating and modern decor that accommodates guests looking to dine, work, or relax. While there is a strong appreciation for the cafe's environment and the convenience provided by amenities such as power outlets and wifi, customer reviews point out that certain issues detract from the overall experience. These include the perceived loudness of the cafe, uncomfortable seating arrangements, and some dissatisfaction with specific beverages which do not meet expectations, such as the matcha latte. Reports of slow wifi and insufficient quietude for focused work are additional factors influencing customer feedback.
Customers have conveyed a high level of satisfaction with Ground Support Cafe's staff and their ability to create a familial atmosphere. The regular recognition of patrons by staff is a testament to the cafe's commitment to customer relationship management. Furthermore, the quality of the food is a recurring theme in positive reviews; the creative and flavorful details, such as the marinated bacon in the BEC sandwich, are particular highlights. The convenience factor is reinforced through mentions of the cafe's numerous seating options, aesthetic interior, and the availability of power outlets and wifi. This setup is beneficial for those desiring a productive workspace amidst a vibrant setting. Additionally, the cafe's outdoor seating and central location in Soho are recognized for providing an enjoyable people-watching experience, contributing to the cafe's charm and appeal as a social hub.
Several aspects of Ground Support Cafe's offering appear consistently across negative reviews, which detract from its overall reputation. Notably, the seating ergonomics are reported to cause discomfort to some customers, which could be an issue for those seeking extended stays. The acoustic environment within the cafe has been described as loud, potentially disrupting patrons in need of a quieter environment, potentially affecting its suitability as a workspace. The quality of specific menu items, particularly the matcha latte, has come under scrutiny for not aligning with customer expectations, suggesting inconsistency in the beverage preparation. Value for money is another concern raised, with some customers deeming the pricing to be steep relative to the perceived quality of the food and drinks offered. Slow wifi is an additional practical concern for those requiring a reliable internet connection.
Yes, the cafe offers various seating arrangements including communal tables with power outlets, ideal for those looking to work or enjoy a meal. However, some customers have mentioned uncomfortable seating and a noisy environment that may affect the workspace experience.
The BEC sandwich, particularly recognized for its marinated bacon, along with other food offerings like turkey sandwiches and avocado toast, are frequently highlighted as favorites by patrons. The cafe's coffee also receives praise, though some beverage options such as the matcha latte have received mixed reviews.
While the cafe provides amenities such as wifi and outlets at every table, some customers have found the atmosphere to be noisy, which may not be conducive to quiet work or study. Those in need of a quieter environment may wish to consider the cafe's peak times before visiting.
Low-key coffee shop with communal tables & outdoor benches pulling espresso & offering light snacks.
