The Kitty Cafe's concept garners mixed reactions from customers. While the idea of combining a cat environment with a dining experience is intriguing, the execution seems to fluctuate. Many reviews suggest that the cats, which are central to the cafe's appeal, vary in their interactions with guests; some patrons find them adorable and friendly, but others note disinterest or distress among the felines. The staff receive contrasting remarks, with some commended for their friendliness and others criticized for rudeness or inaction, particularly in managing guest behavior towards the cats. The environment is described as large and enriching for cats, though there are concerns over adherence to welfare procedures. Food quality and service speed are recurrent issues; customers often describe the food as bland, overpriced, or served cold, and service as slow. An often-mentioned positive aspect is the cafe's role in cat adoptions, potentially elevating its reputation among animal enthusiasts despite operational criticisms.