An analysis of recent customer reviews reveals a generally positive view of Dr. Glenn H. Pisk, MD, particularly in relation to his own professional conduct and care. Recurring themes indicate a strong patient-doctor relationship and a sense of legacy, as multiple generations have received care from Dr. Pisk. Patients express a high level of satisfaction with the care Dr. Pisk provides, describing him as 'great', 'the best', and a 'Philadelphia legend'. However, the reviews highlight a recurring concern centered on the interactions with the office staff, particularly the receptionist. Issues such as unprofessional behavior, failing to facilitate communication between the doctor and patients, and exhibiting a 'nasty attitude' detract from the overall customer experience. While the doctor himself is lauded for his expertise and manner, the support staff's conduct appears to be a notable detriment to the clinic's reputation.
The feedback from patients regarding Dr. Pisk himself is overwhelmingly positive. They acknowledge his significant expertise, with one patient condemning him as a Philadelphia legend and noting the longevity of their relationship, up to thirty years, which underlines Dr. Pisk's reliability and the trust he has built with his patients. Moreover, positive experiences with the broader staff—described as 'nice', 'courteous', and attentive to patient needs—are recurrent, with a family feel at the office being a particularly cherished aspect. The efficiency in care and handling appointments also come across as strengths within the practice.
Despite the positive medical care patients receive from Dr. Pisk, reviews consistently point to friction with the receptionist, which adversely impacts their experience. Issues range from unprofessional behavior to communication breakdowns, culminating in arguments and unnecessary confrontations. The negative interactions seem to occur with enough frequency to warrant concern and could potentially overshadow the positive clinical aspects of the practice if not addressed. The inconsistency in the quality of service from the staff to the medical care by Dr. Pisk seems to be a key area in need of improvement.
According to the reviews, there have been instances where Dr. Pisk was not available on the day a patient requested a call back. It's recommended to check with the office directly for his availability.
While Dr. Pisk receives high praise, there are mixed reviews regarding the office staff's behavior. Some patients report unprofessional conduct and poor communication, particularly with the receptionist.
Many reviews mention a 'family feel' of Dr. Pisk's practice, indicating that patients generally experience a warm and welcoming environment.
