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As of Apr 11, 2024, 456 customers have reviewed this business and rated it 3.4 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Fresh Lawn's customer reviews analysis

Analysing the reviews for Fresh Lawn reveals a mixed perception of the company's reputation among its customers. While there are instances of commendable service, as indicated by praise for their professionalism, efficiency, and enhancement of the visual appeal of properties, a significant number of reviews reflect dissatisfaction. The negative customer experiences stem primarily from poor service quality, lack of communication, pricing discrepancies, and unresponsiveness to complaints. Issues specifically include inadequate leaf removal, unattended service requests after payment, and incidents involving property damage and pet safety that were handled poorly. The contrast between the positive and negative feedback suggests inconsistency in service delivery, affecting the overall customer experience and perception of the company's reliability and trustworthiness.

Positive Feedback

Positive feedback for Fresh Lawn suggests that several customers experience the company as reliable and professional in handling large-scale maintenance tasks. There is a clear appreciation for efficiency in service provision, particularly evident in circumstances where time-sensitive intervention was required. For example, performing extensive yard work quickly or swiftly managing overgrown lawns. Moreover, clients find value in Fresh Lawn's pricing structure, often highlighting it as more competitive than that of other service providers. The customer-centric aspect also comes into play, with customers noting the ability to establish regular schedules and receive accommodating service for elderly homeowners. Lastly, some customers express satisfaction with the aesthetic improvements to their properties, indicating that when Fresh Lawn's service meets expectations, it can significantly enhance the curb appeal of a residence.

Concerns and Threads

Numerous reviews for Fresh Lawn suggest prevalent customer service shortcomings and operational inefficiencies. One critical issue is the apparent disconnection between payment processing and service delivery, leading to customers being charged for subpar or unrendered services. Furthermore, complaints about inadequate execution of specific services, particularly leaf removal, and failed commitments to rectify unsatisfactory work are recurrent. Additionally, there is a troubling theme of miscommunication and lack of transparency, demonstrated by unconfirmed appointments and unauthorized service calls resulting in unexpected charges. Some customers also reported serious incidents, including property damage and pet endangerment, met with an indifferent response from Fresh Lawn's customer service team. This set of grievances is compounded by reports of unfulfilled promises for corrective action, diminishing the company’s credibility and customer trust.

Frequently asked questions about Fresh Lawn

Does Fresh Lawn offer a guarantee for their services in case of unsatisfactory performance?

According to customer reviews, there are instances where Fresh Lawn has promised to address complaints but has not consistently followed through. It is advised that potential customers clarify the company's policy on service guarantees and remediation processes before hiring.

Can I receive a confirmed appointment time to ensure I am aware of when Fresh Lawn's crew will be visiting?

Customers have reported issues with unconfirmed appointments and surprise visits. It is recommended to insist on a confirmation of service dates and times upon booking with Fresh Lawn to avoid any miscommunication.

Are there any additional fees or charges that I should be aware of before hiring Fresh Lawn?

There have been mentions of discrepancies in pricing and extra charges. It is prudent to request a detailed quote from Fresh Lawn and discuss any potential additional fees prior to commencing service to prevent any unexpected costs.

Recent customer reviews and testimonials for Fresh Lawn

Omar Curiel

1-Star

3 weeks ago

Paid extra on top of my regular service to have my yards raked and leaves picked up. Twice I paid extra and twice the job was done horribly. They would just blow the leaves into the back corner of my yard or blow them into my flower beds. When I called to complain they said they would send someone out right away to fix the problem but nobody ever showed up, but they did charge my card 110 dollars that same day for a mediocre service. Do yourself a favor and don't use this company it will save you a headache. Pictures were taken right after the service was completed. They called me after I posted this review to have it taken down before coming out and fixing the issue, very unprofessional!

Pharoah Zeus

1-Star

2 months ago

I'm giving them a 5 stars because we didn't have much time to get our parents home together and needed to handle major yard with a lot of tree trimming and cutting bushes work at their home. My sister and started roaming for companies that might handle something like this we called a few places and didn't like what we heard so we found fresh lawn in under a day it was as if we walked into a palace after the work they did I'm definitely recommending you guys to everyone I know. Also they offered some additional services in regards to our parents being of age and worked with us on a regular schedule.

John Woods

1-Star

2 months ago

We had a few properties that needed maintenance and we ended calling fresh lawn to see what we would be able to accomplish. I am a bit impressed at the professionalism in handling a big task for our properties also we were able to save more vs another company that added way too many fees to service schedules. I highly recommend giving them a try you would be surprised at what they are able to do. Thanks guys !

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Featured review

Fresh Lawn's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Fresh Lawn

Does Fresh Lawn offer a guarantee for their services in case of unsatisfactory performance?

Can I receive a confirmed appointment time to ensure I am aware of when Fresh Lawn's crew will be visiting?

Are there any additional fees or charges that I should be aware of before hiring Fresh Lawn?

Recent customer reviews and testimonials for Fresh Lawn

Satisfaction Score

Overall Rating

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