Extra Space Storage Reviews

Overall sentiment in customer reviews for Extra Space Storage is overwhelmingly positive, with numerous mentions of friendly and professional staff such as Jackie, Cherise, and Aisa. Reviewers consistently note attentive and efficient service, highlighting smooth processes both in-person and online. The company receives praise for quick, helpful assistance, and many customers specifically mention staff going beyond expectations. A few minor spelling corrections are noted but no substantial negative feedback is expressed.

The most common themes are friendly and welcoming staff, clear and smooth onboarding, and the cleanliness and accessibility of the storage facility. Customers from the location on West 143rd particularly emphasize the convenience of the office, accessible hours, and supportive team members who provide both guidance and reassurance, especially for first-time users. Operational details like seamless passcode access and well-maintained, air-conditioned spaces are also frequently highlighted.

In summary, Extra Space Storage is regarded as a highly reliable self storage provider with a strong reputation for exceptional customer service and professionalism in New York City. Reviewers express trust and satisfaction, reflecting positive experiences with repeated mentions of specific staff members and recommendations for future use. These patterns contribute to a well-established local reputation.

Extra Space Storage operates within the self storage industry, offering secure storage units to individuals and businesses. The company provides access to climate-controlled facilities with in-person customer service at local offices, as well as online reservation and payment options for convenience.

The company maintains a clear operational workflow featuring easy access through coded entry, immediate assistance from staff, and detailed onboarding support. Facilities are air conditioned, well-lit, and monitored for security. Staff members guide customers through selection, payment, and access procedures during office hours.