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As of Apr 15, 2024, 227 customers have reviewed this business and rated it 4.8 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Edinburgh Removals's customer reviews analysis

Edinburgh Removals appears to have a robust reputation, as evidenced by the preponderance of favorable reviews highlighting the company's efficiency, professionalism, and customer service. Customers consistently note the punctuality, attentiveness, and care with which the team handles belongings. The feedback indicates a reliable and stress-free moving experience, with a team that is often commended for its good humor and ability to work well under challenging circumstances, such as broken elevators or excessive stairs. However, there is an indication of communication issues post-service, particularly with the company's responsiveness to queries about pricing adjustments and dealing with incidents, such as misplaced or damaged items. These concerns, while less frequent than the positive commentary, are significant enough to merit attention as they suggest room for improvement in customer follow-up and dispute resolution processes.

Positive Feedback

The positive aspects of Edinburgh Removals are prominently reflected in customer feedback, emphasizing the company's timely and professional service. Customers praise the team's efficiency, particularly noting such instances where entire moves were completed within impressively quick timeframes. The movers are characterized as hard-working and courteous, often arriving early and working diligently to expedite the moving process. Clientele experiences reflect satisfaction with communication prior to moving services, singling out the responsive and reassuring nature of interactions. The company also earns acclaim for its competitive pricing and the exceptional care taken with customers' belongings, ensuring a move with minimal stress. Additionally, the moving crews earn praise for their professionalism and willingness to go the extra mile, even in the face of unforeseen challenges like extreme weather conditions or physical demands.

Concerns and Threads

In contrast to the numerous accolades, Edinburgh Removals also faces some criticism. Clients express dissatisfaction post-service, with particular attention to lackluster communication regarding billing inquiries and issue resolution. Notably, there was an instance where a customer reached out multiple times to discuss a potential reduction in the cost of services due to less work being required than initially estimated, but received inadequate responses until the final billing stage. Moreover, although rare, incidents of missing or damaged items during the move have been reported. In such cases, the resolution offered by the company seemed insufficient to the aggrieved customers, with a perceived lack of apology or adequate compensation from management. These negative experiences, while not reflecting the majority, highlight areas such as customer service and post-move communication where the company could improve.

Frequently asked questions about Edinburgh Removals

How does Edinburgh Removals handle delicate or valuable items during a move?

Based on customer reviews, Edinburgh Removals is known to handle belongings with great care. The moving team is described as efficient and professional, employing due diligence in packing and moving items. However, in the rare event of damage, the resolution process may not always meet customer expectations.

Can I expect the moving team from Edinburgh Removals to be punctual?

Customer feedback consistently notes the punctuality of the Edinburgh Removals team. The movers are often praised for arriving early and completing the moving process within commendable timeframes.

Are there any hidden costs with Edinburgh Removals?

Customers have reported clear and competitive pricing from Edinburgh Removals initially. Nonetheless, there have been concerns regarding post-move charges and a lack of communication regarding adjustments to the final invoice. It is recommended to clarify all costs and potential changes with the company beforehand.

Recent customer reviews and testimonials for Edinburgh Removals

Camilla May

5-Star

a year ago

Michael and the crew were excellent. It was a real relief to have them help support us with our moving process. Our move was delayed by several hours and having the team keeping our belongings safe was really reassuring. They were also in good humour despite moving our stuff down 3 flights of stairs. Thank you team, we really appreciate it and will highly recommend you.

Alistair Campbell

5-Star

4 months ago

I recently used Edinburgh Removals for my move, and I couldn't be happier with their service. The team was punctual, efficient, and handled my belongings with care. The entire process was smooth, and their rates were reasonable. Highly recommended for a stress-free moving experience.

Chuck D

5-Star

a week ago

Adam and his team did a great job moving us. They were friendly, efficient, and professional. Highly recommend for a stress-free move!

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Edinburgh Removals Reviews Summary

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Featured review

Edinburgh Removals's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Edinburgh Removals

How does Edinburgh Removals handle delicate or valuable items during a move?

Can I expect the moving team from Edinburgh Removals to be punctual?

Are there any hidden costs with Edinburgh Removals?

Recent customer reviews and testimonials for Edinburgh Removals

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Overall Rating

About Edinburgh Removals