The overall company reputation of Drew Niess: Allstate Insurance appears to be generally positive, with a number of clients expressing satisfaction with their experiences specifically mentioning personalized service, proactive savings advice, and responsive communication. Clients have indicated an appreciation for Niess's hands-on approach, including personalized policy reviews that led to significant savings, as well as proactive outreach to help manage policy costs over time. Additionally, there are repeated mentions of Drew Niess and his team's availability to clients, illustrating their commitment to customer service by providing personal mobile numbers and quick responses to inquiries. However, one review cites a negative experience concerning appointment scheduling and inconsistency in service availability, suggesting some potential gaps in operational effectiveness. This isolated experience, though starkly contrasting with the others, suggests an area for improvement.
Drew Niess: Allstate Insurance has received high praise for personalized customer service and responsiveness. Customers particularly value the proactive approach the agency takes to manage insurance costs, including reviewing policies for savings and providing complimentary resources such as driving courses. The personalized touch, including the availability of Drew Niess's personal mobile number, indicates a strong dedication to client support. Moreover, customers appreciate the efficiency and ease of insurance processes when filing claims and engaging with the team on various insurance needs. There is a strong sense of trust emanating from the reviews, driven by Drew's direct involvement, his team's responsiveness, and their collective ability to deliver reliable insurance services with notable savings.
Despite overwhelmingly positive feedback, Drew Niess: Allstate Insurance has faced criticism related to the consistency of their service delivery. A customer reported an incident of a bait-and-switch experience wherein an in-person appointment was scheduled but the office was unexpectedly closed, and subsequent communication was unsatisfactory. This points to potential issues with the transparency and management of scheduling appointments and could imply underlying operational shortcomings. Moreover, this negative encounter underscores the importance of accurate and reliable customer service that matches the expectations set by the company's online presence and promotional materials.
Drew Niess takes a proactive approach to policy reviews, actively seeking ways to save customers money by finding better coverage options and available discounts. They also offer resources like driving courses to help lower policy costs over time.
Many clients have attested to Drew Niess's team's responsiveness, indicating they can expect quick and thorough answers to their inquiries, illustrating a strong commitment to customer support.
While most clients report positive interactions, if you encounter any scheduling issues, it's recommended to directly contact Drew Niess's office for clarification and to ensure a seamless appointment experience.
I moved to the Atlanta area from Ohio 16 years ago. The last 7 years have been busy -- I opened my business, married, bought a home and welcomed 2 children. I love to cook, travel, golf, watch sports and visit Atlanta's great parks with my family.
