Featured review

As of Apr 14, 2024, 404 customers have reviewed this business and rated it 4.9 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Dermagraffiti Tattoo's customer reviews analysis

The overall company reputation of Dermagraffiti Tattoo, informed by recent customer reviews, presents a dichotomy. Patrons of this business tend to commend the professionalism, friendliness, and quality of the work produced, particularly highlighting the talents of an artist named Jay. The shop's ambiance, including the museum of tattoo history, is also frequently praised, contributing positively to the customer experience. Customers repeatedly express satisfaction with their interactions, the cleanliness of the establishment, and their intention to return for future services. Conversely, the shop has faced criticism regarding the perceived value of the service, with at least one review accusing them of overcharging for a relatively simple tattoo by unnecessarily elongating the work time. Instances of poor customer service, particularly during follow-ups, also tarnish the company's reputation. These criticisms, however, seem less frequent than the praise, indicating a generally positive but somewhat varied customer experience.

Positive Feedback

Dermagraffiti Tattoo's positive customer feedback centers around several key aspects. Firstly, the artist Jay is consistently mentioned for his amazing work, professionalism, and ability to make customers feel at ease, especially those getting their first tattoos. The friendly and welcoming nature of the staff is another positive theme, creating a comfortable and relaxed atmosphere for clients. The studio's inclusion of a tattoo history exhibit offers a unique and appreciated touch to the overall experience. The quality of the tattoos themselves has been reported to be high, with customers expressing satisfaction with the final outcome. Moreover, the shop's location in Liverpool City Centre, along with its accessibility via parking and public transport, is convenient for clients. These positive experiences and the willingness expressed by several customers to return and recommend the shop suggest a strong customer loyalty and appreciation for the services provided.

Concerns and Threads

Despite the abundance of positive feedback, Dermagraffiti Tattoo has also received criticism on several fronts. One significant concern raised was the issue of overcharging. A customer reported that their partner was charged £300 for a medium-sized, basic design tattoo that took significantly longer than necessary due to the tattoo artist's frequent interruptions for conversations, leading to suspicions of intentional time-dragging to inflate the cost. Another negative aspect pertains to customer service during the post-tattoo care phase, with an account of the counter staff becoming rude and unhelpful when approached for a touch-up. Accessibility of the studio is limited, as mentioned by a customer noting the difficulty posed by stairs, which could be a deterrent for individuals with mobility issues. These critiques indicate that while the artistic work is generally well-regarded, the customer service approach and pricing transparency may need review and improvement.

Frequently asked questions about Dermagraffiti Tattoo

Does Dermagraffiti Tattoo offer support and guidance for first-time tattoo clients?

Yes, Dermagraffiti Tattoo is recognized for their supportive environment, particularly for first-time clients. The artist Jay is mentioned as exceptionally helpful and proficient at making clients feel comfortable throughout the tattoo process.

What is the price range for tattoos at Dermagraffiti Tattoo, and how are they calculated?

Pricing at Dermagraffiti Tattoo can vary significantly and is reportedly charged by the hour. Reviews suggest a price range from £60 for more detailed pieces to £300 for simpler designs, implying that the time taken to complete a tattoo may influence the cost. Customers are advised to discuss pricing and time estimates in advance.

Is the tattoo studio easily accessible for those with mobility issues?

Accessibility might be a concern, as there are stairs leading to the studio, which may not be suitable for everyone, particularly the elderly or those with mobility impairments. Potential customers should contact the studio beforehand to discuss any specific accessibility needs.

Recent customer reviews and testimonials for Dermagraffiti Tattoo

Tun3ch1x X

5-Star

2 months ago

Got a tattoo done by Jay this week, amazing work! The shop is boss, all the staff are lovely! Loved looking through the museum of tattoo history! Jay was really professional & absolutely spotless, delighted with his work! Highly recommend, will be going back! He also dealt really well with my good friend who was having his first tattoo and went white within minutes 🤣 thanks jay!

Mia

5-Star

4 months ago

2019 my partner got a medium sized lion tattooed on her upper arm. This piece was charged by the hour. The piece that could have been easily been completed within two hours (and two hours is definitely an over generous amount of time) as it was a pretty basic design, took much longer than this. Therefore she was majorly overcharged in price. This piece cost £300. I have never ever ever known a tattoo of this size and detail to cost that much. I myself have had a much more detailed bigger tattoo done by an experienced artist for £60. During her piece, the tattooist (who is also the owner) was talking, stopping tattooing to talk, talking with a friend in the shop ect. The guy was nice enough (and she loves the tattoo) but it was very clear that this was a classic tactic to drag out the length of time she was in the shop to overcharge her. Also the pupils on the tattoo are odd. Definitely better quality cheaper tattoo shops in the area that I've look into before coming here.

Lauren SJP

5-Star

3 months ago

Tattoo done 6.01.24 Went in with my sister as a walk in and everyone is super friendly and the studio has a relaxed atmosphere so it's easy to feel comfortable. It was also really cool to see pieces of artwork and tattoo history !! Our artist was Jay and he was so easy to chat too whilst getting tattooed and also his work is amazing too !! Definitely will be going back to the studio !! (photo of heart is a screenshot so a little blurred)

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Featured review

Dermagraffiti Tattoo's customer reviews analysis

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Concerns and Threads

Frequently asked questions about Dermagraffiti Tattoo

Does Dermagraffiti Tattoo offer support and guidance for first-time tattoo clients?

What is the price range for tattoos at Dermagraffiti Tattoo, and how are they calculated?

Is the tattoo studio easily accessible for those with mobility issues?

Recent customer reviews and testimonials for Dermagraffiti Tattoo

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