DB Cleaning Services evidently garners a polarized but overall positive repertoire based on the customer reviews provided. A significant number of customers laud the company for its reliability, professionalism, and attention to detail, particularly with deep cleaning services and post-construction cleanup. Clients who have used their services for many years cite the trustworthiness of the staff and their satisfaction with both the quality of the cleaning and the company’s communication and punctuality. Consistent teams and personalized service arrangements have also contributed positively to the brand's reputation. However, some reviews point towards serious dissatisfaction, highlighting incidents of alleged property damage, theft, and unauthorized credit card charges. Notably, customer service in handling complaints and resolving billing issues seems to present as inadequate, detracting from an otherwise commendable customer experience. These negative experiences represent a smaller proportion of the feedback but are significantly impactful on the company’s reputation.