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Crosstown Spitalfields

Crosstown Spitalfields Reviews Summary

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Food Trucks | London

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6 Lamb St, London E1 6EA

Trustguide Rating

TrustScore®
A+
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F
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Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Crosstown Spitalfields?

As of Mar 13, 2024, 95 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Crosstown Spitalfields's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
January 9, 2024
Last updated
March 13, 2024

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Crosstown Spitalfields's customer reviews analysis

Crosstown Spitalfields (Food Truck) has garnered a diverse range of customer reviews, reflecting on both the quality of their products and customer service experience. A primary highlight across feedback indicates that the doughnuts, particularly the vegan options, are well-received with the vegan cinnamon roll being singled out for specific praise. Customers are appreciative of the wide variety of flavors and find the presentation of the doughnuts appealing. Furthermore, the customer service is often described as exemplary, with staff going the extra mile to accommodate and educate customers about their selections. However, there have been instances where the freshness of the doughnuts comes into question, suggesting a possible inconsistency in product quality. While some patrons find the products to be rich and delectable, others have had experiences of doughnuts being dry or not as fresh as expected. Price is also a recurring factor; while some customers are content with the value for money given the location and quality, others have considered the offerings slightly overpriced, particularly if the freshness is not perceived to be up to par.

Positive Feedback

Customer feedback emphasizes several significant positive aspects of Crosstown Spitalfields. The variety and quality of flavors, especially the vegan range, are frequently commended. The vegan cinnamon roll, alongside other vegan options, are often highlighted for their taste, with some customers unable to distinguish them from non-vegan alternatives. Beyond product quality, customer service is another critical area of strength for the food truck. Staff members are reported to be not only friendly but also attentive and informative, and willing to take the time to explain different products. Additionally, instances of staff going above and beyond in service to assist customers with packaging and convenience exemplify the establishment's commitment to customer satisfaction. The aesthetics of the donuts, their beautiful presentation, and the general pleasantness of the staff contribute positively to the consumer experience, reinforcing the food truck's reputation as a welcoming and high-standard sweet treat destination.

Concerns and Threads

While Crosstown Spitalfields tends to receive favorable reviews, there are notable areas of criticism. A recurrent theme in the negative feedback is the question of freshness, with some customers expressing dissatisfaction with the donuts not seeming to be baked on the same day. The perception of value for money is also sometimes challenged by customers who find the prices a bit steep, particularly if the products purchased are perceived as less than completely fresh. Inconsistency in the product experience is evident, as a minority of customers experienced doughnuts that felt dry or underwhelming in comparison to the expectations set by other customer reviews or the brand's reputation. These concerns, particularly related to the freshness and consistency of the doughnuts, could potentially detract from the overall positive image projected by the company.

Frequently asked questions about Crosstown Spitalfields

Do Crosstown Spitalfields doughnuts come in vegan options?

Yes, Crosstown Spitalfields offers a variety of vegan doughnuts, which are highly praised by customers, including their popular vegan cinnamon roll.

What should I expect to pay for a doughnut from Crosstown Spitalfields?

The price of a doughnut from Crosstown Spitalfields is around £5 each, which some customers feel is justified by the quality and location, although others find it slightly high.

Does Crosstown Spitalfields guarantee fresh doughnuts every day?

While many customers enjoy the quality of the doughnuts, there have been mixed reviews regarding the freshness, with some suggesting they were not baked on the same day. The company's reputation suggests high standards, but there may be occasional inconsistencies.

Recent customer reviews and testimonials for Crosstown Spitalfields

Crosstown Spitalfields
Harald B
4-Star
5 months ago
Great donuts, wish they could have been more fresh. Tried a cinnamon + sugar donut and dark chocolate fudge donut. The cinnamon donut was decidedly the best one, can recommend. It got the feeling that these were not baked today, which would be nice at the price of about 5£ each.
Crosstown Spitalfields
Danielle Lloyd
4-Star
5 years ago
Delectable donuts 👌🏼 they're all so beautifully presented as well. Quite rich, so halving one with somebody else is actually perfect. They also have a wide selection of amazing flavours.
Crosstown Spitalfields
Georgina T
4-Star
a year ago
Superb customer service by the gentleman who served me today. Ordered a premium box of 12 doughnuts to pick up and the box it was packed in a rather large box that would be awkward to carry and they didn't have bags for the size. He kindly offered to repack them into two small boxes that would fit into a paper bag so that I would be able to carry them. Small gestures like this go a really long way. Thank you for a great customer experience. And the doughnuts were great too 😊
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Crosstown Spitalfields's customers had a positive experience.

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Crosstown Spitalfields

Overall Rating

TrustScore®
A+
A
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C
D
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Verified by
Trustguide®
Overall Rating
4.6
/5
95
reviews
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About Crosstown Spitalfields

Food Trucks

Crosstown is a scratch bakery, specialising in sourdough doughnuts, small-batch ice cream, handmade cookies, extraordinary chocolate, and specialty coffee. They’re on a mission to satisfy the tastebuds of the UK, with a commitment to craft, Crosstown use high quality, well sourced ingredients, creating innovative flavours, with a seasonal palate.

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