This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.
What do customers say about Phat Jo'S?
As of Apr 16, 2024, 347 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Phat Jo'S's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.
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Created by
Trustguide
Published on
April 16, 2024
Last updated
April 16, 2024
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As of Apr 16, 2024, 347 customers have reviewed this business and rated it 4.4 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.
Phat Jo's has garnered an overall positive reception from its customers, primarily praised for their flavorful smash burgers, quality meat-to-fat ratios in patties, and unique sauce offerings. Many reviews make note of the attentive and knowledgeable staff, with their recommendations often highlighted. The reviews frequently mention the restaurant's pleasant environment and the convenience of nearby amenities, such as the mentioned mosque and alternative payment methods like cash and card. The recurring criticisms center on the inconsistency of side offerings like fries or chips, with some customers noting they did not meet expectations or descriptions. Difficulty with parking and occasionally extended wait times for food preparation are other noted concerns that have impacted some guests’ experiences, though they don't seem to outweigh the overall positive impression of the food quality.
Positive Feedback
The majority of customer feedback for Phat Jo's is highly positive, with numerous testimonials touting the excellence of their smash burgers. The burgers are repeatedly lauded for being succulent, well-cooked, and mouth-watering, often accompanied by a variety of unique sauces which add to the gourmet experience. The quality of service also stands out as a strong point, as the staff are described as friendly, professional, and eager to make knowledgeable recommendations. The establishment also offers alternative soft drinks, which adds a distinct touch to the dining experience. This overall positive sentiment is augmented by the convenience of multiple payment options and the access to cultural amenities.
Concerns and Threads
On the downside, certain aspects of Phat Jo's have received criticism. Notably, there are several comments about the side items, particularly the fries, not living up to expectations, whether that be in presentation or taste, diverging from the 'skin-on' promise of the menu. Additionally, the experience of finding parking is described as challenging, which could deter potential customers. Other feedback points to lengthy wait times for food and instances of burgers being served cold or with missing ingredients, which are indications of possible service inconsistency during busy periods. These negative impressions, though less frequent than positive notes, do suggest areas for potential improvement for Phat Jo's.
Frequently asked questions about Phat Jo'S
Does Phat Jo's offer a variety of payment options?
Yes, Phat Jo's accepts both cash and card, providing convenience for all customers.
Is there any cultural or religious convenience nearby Phat Jo's?
Yes, there is a mosque located next to Phat Jo's, which can be convenient for customers looking to fulfill religious obligations.
Is parking easily available at Phat Jo's?
Parking availability is limited and can be challenging, as noted by some customers. It's recommended to allow extra time to find a parking space when visiting.
Recent customer reviews and testimonials for Phat Jo'S
AB I
5-Star
3 weeks ago
Travelled from Liverpool. Angus burger was 10/10 (see pics). Guy who served me was a nice fella no messing about when I asked what the recommendation was. You can pay Cash or Card. Plenty of unique sauces to choose from and they’re not stingy with it. They have alternative soft drinks (see pics). There is also a mosque next door if you need it. (See pics).
Saad Hashmi
5-Star
a month ago
Travelled from London and went to this much recommended place. Couldn’t be happier with the food.
Order: 6oz smash burger meal
Soft brioche bun, tender and succulent smash patty’s and skinny fries. The whole thing went together with a can of rubicon guava to couple it with.
Would recommend and come back again👍🏻
Parking: Red route outside, normally I’d be vary as I’m from London and would get a ticket for a red route but I think in Birmingham it’s optional😂😂 so yeh park outside if you find space.
abid mahmood
5-Star
2 months ago
What can I say I have heard a lot about this place, the smash burgers were absolutely delicious cooked to perfection and very fresh, the chicken strips were spot on enjoyed it very much, the staff were lovely knew their stuff and very friendly, they also take card which is brilliant, will be back very soon, keep it up.
Trustguide uses artificial intelligence to provide concise, neutral, unbiased, and objective summaries of business reviews. This synthesis allows our users to efficiently comprehend the experiences, praises, complaints, and inquiries of existing customers. The summaries are derived from popular review websites, ensuring that the source material is both reputable and publicly accessible.
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