The Duck Truck appears to be a frequently recommended food establishment, with numerous reviews praising its quick service, generous portions, and flavorful cuisine. The recurring commendation highlights the quality of the food, especially the signature duck offerings, which are often described as 'sultry', 'fresh', 'aromatic', 'juicy', and 'crispy'. The value for money, characterized by reasonable pricing and large servings, also consistently pleases customers. Despite overall positive feedback, the company's reputation is marred by instances of poor customer service and inconsistencies such as inadequate opening hours communication and perceived rudeness from staff. Moreover, some customers experienced unbalanced flavors and shortages of ingredients like spring onions and pomegranate, suggesting areas for quality control improvement.
Key positive aspects highlighted by customers include the deliciousness and uniqueness of the cuisine offered by The Duck Truck, with the crispy duck wrap receiving special mentions for its flavor and protein richness. The food's quality and taste, notably the generous portions of duck served, contribute significantly to customer satisfaction. Efficiency in service is another aspect praised, making The Duck Truck a suitable option for those with limited time on lunch breaks. The company's offerings are perceived as good value for money, aligning nicely with the customers’ expectations. Lastly, the ambience, including the aesthetic appeal of the duck posters, adds to the appealing customer experience.
On the downside, there have been critical remarks relating to both the food quality and customer service. Some reviews point to a lack of consistency in the cooking of the duck and unbalanced flavors leading to dissatisfaction. Ingredients are occasionally reported as lacking, and there have been instances of customers not receiving condiments as expected. The most significant negative impact on the company's reputation stems from an incident involving poor customer service, wherein a client experienced rudeness from the owner and unresolved issues due to abrupt closure. These experiences highlight the importance of reliable communication, professional demeanor, and consistent service to avoid tarnishing the business's reputation.
Reviews frequently mention that The Duck Truck offers generous portion sizes, particularly regarding the main attraction—duck.
Yes, The Duck Truck provides information on allergens present in their dishes via a scannable code for customers with dietary restrictions.
While many customers report friendly and efficient service, there are instances where subpar customer service has been noted, including unprofessional behavior and miscommunication about opening hours.
Popular, gourmet food truck doling out a selection of made-to-order, duck-centric eats.
