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Casa Italia Reviews Summary

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Italian Restaurants | Liverpool

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36-40 Stanley St, Liverpool L1 6AL

Trustguide Rating

TrustScore®
A+
A
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C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Casa Italia?

As of Mar 18, 2024, 2076 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Casa Italia's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
March 18, 2024
Last updated
March 18, 2024

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Casa Italia's customer reviews analysis

Casa Italia enjoys a robust reputation, underpinned by its quick service, delicious food, and accommodating staff, as evidenced by the recent customer reviews. The establishment appears to be a popular choice for local and visiting diners, especially noted for its Italian cuisine, with regular comments on the quality of the pasta and pizza offerings. Customers consistently praise the food's authenticity and home-cooked appeal as well as the portion sizes, which are often described as generous. The wait staff, particularly individuals such as Davide, receive commendations for their attentiveness and affable nature. A recurring theme is the restaurant's busy nature, with reports of queues outside, reflecting its popularity. Although this is generally seen as a testament to the quality of the dining experience, it also hints at potential inconvenience for some patrons. The feedback suggests that prospective customers should consider reservations, particularly during peak dining hours, and that there is a slight limitation in beverage offerings such as draught beer.

Positive Feedback

The primary strengths of Casa Italia, as reflected in customer feedback, include high-quality Italian cuisine, with particular mention of outstanding dough balls, pasta, and pizza. The authentic taste and the freshness of ingredients contribute to the positive culinary experience. Customers appreciate the efficiency of service, even during busy periods, and the efforts to accommodate dietary restrictions, such as providing gluten-free options. The staff's demeanor adds to the positive experience, with their friendliness and proactive recommendations contributing to a welcoming atmosphere. Portion sizes are also reported to be generous, with some diners taking leftovers home, suggesting that the restaurant offers good value for money. The ambiance is frequently described as cozy and comfortable, adding to the overall favorable dining experience at Casa Italia.

Concerns and Threads

Despite many positive remarks, some areas of criticism persist in customer reviews. The most notable issue relates to the seating arrangements, particularly when the restaurant is busy; customers report instances of being seated near high-traffic areas such as the stairs to toilets, which leads to discomfort due to people frequently bumping into their chairs. The queues outside, though fast-moving, indicate that the restaurant may be overcrowded at times, which might detract from the dining experience for those who prefer a quieter environment or dislike waiting. Service, while generally praised, has inconsistencies, with some patrons finding the pacing slow. Lastly, a minor negative point that surfaces is the limited selection of draught beer, which could be disappointing for customers who prioritize a diverse beverage menu.

Frequently asked questions about Casa Italia

Is it necessary to make a reservation at Casa Italia?

While walk-ins are welcome, Casa Italia is often busy, so making a reservation is recommended, especially for dining during peak hours or for larger groups of six or more.

Does Casa Italia offer options for diners with dietary restrictions?

Yes, Casa Italia offers menu options for diners with dietary restrictions, including gluten-free choices. It is advisable to inform the server of any dietary requirements.

Can customers take leftovers home from Casa Italia?

Yes, customers can request to have their leftover food packaged to take home, as Casa Italia is known for serving generous portions.

Recent customer reviews and testimonials for Casa Italia

Casa Italia
Kristyna Tynkova
4-Star
2 months ago
Great option for a quick lunch or dinner date! The food was delicious, and the server was recommending dishes to try. Food was quick on the table. Dough balls with garlic butter are to die for!!! And the pasta was cooked to perfection! I would recommend booking a table in advance and maybe specify where you want to sit as we didn't book, the restaurant was quite busy even at 3 pm and the only table they had was right next to stairs to toilets so we had constantly people walking around us and bumping into our chairs. Other than that I would recommend this restaurant!!
Casa Italia
Rocio Galliano
4-Star
3 months ago
Amazing experience in this place. Really good food! Food taste like home ✨ All people working here have a really good vibe and treat you so well. I would def come back on my next visit to the city!
Casa Italia
Suzi Toole
4-Star
a month ago
Queued up outside but our party of 5 managed to get seated pretty quickly. We ordered the 4 meat pizza, chicken and ham pizza, tortellini and spaghetti Bolognese. All were cooked perfectly. Portion sizes were generous. The waiter Davide was attentive and very funny. Will definitely come again.
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Casa Italia's customers had a positive experience.

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Casa Italia

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.6
/5
2076
reviews
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Good
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Poor
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About Casa Italia

Italian Restaurants
Classic Italian cuisine in rustic, painted brick room with checked tablecloths and stripped floors.
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