Customers report varied experiences with claim processing. Some find AXA Insurance supportive and helpful, especially in incidents where they are not at fault. However, there are accounts of difficulties, such as unrelated claims being added to policies, and communication breakdowns during the claims process.
Several reviews suggest that AXA Insurance may not be open to negotiation on policy renewal rates. Customers have experienced significant premium increases without apparent justification and have found the company inflexible in discussing changes to the renewal quotes.
AXA Insurance's online platform receives some positive feedback for being simple and allowing customers to manage their policies conveniently. This ease of use is one of the few consistently praised aspects of the company's service offering.
