The reputation of Arbor-Nomics Turf Inc. appears to have mixed opinions among its customer base. Reliability and professionalism have been highlights for some customers, with mentions of improved lawn quality, consistent service, and effective communication from technicians like Jim and Brandon. These attributes have earned the company commendations and recommendations from satisfied customers, noting visible improvements in lawn health and appearance. However, there is a contrasting perspective reflecting a significant dissatisfaction with service execution and billing practices. Instances of double charging for square footage, leading to a perception of dishonesty, and a decline in service quality, resulting in ineffective weed control and decreased lawn health over time, have been reported. The management's response to concerns and the apparent indifference from the service team have also contributed to disappointment. This decline has led to customers seeking alternative providers and advising others to avoid the services altogether.
Positive customer experiences with Arbor-Nomics Turf Inc. are centered around a number of aspects that include effective lawn treatment leading to visible improvements within a few months, diligent customer service with service representatives like Justin calling a day in advance, addressing concerns promptly, and providing re-treatment at no extra cost when necessary. Praised for their consistency, good communication, and meticulousness, technicians such as Brandon have received accolades for notifying customers before arrival, offering on-the-spot solutions and advice, and ensuring the safety of pets during service. These experiences are capped off by positive feedback on proactive educational resources, such as the monthly newsletter.
On the negative side, Arbor-Nomics Turf Inc. has faced serious allegations of dishonest and poorly conducted service. Customers have complained of being overcharged based on inaccurate lawn square footage evaluations for extended periods. Such billing inaccuracies and the company's lack of responsive action upon being notified have led to customer dissatisfaction and loss of trust. Quality of service is another issue, with reports of a decline over time, evidenced by once immaculate lawns becoming weed-infested despite ongoing treatment, and purported indifference from the customer service team in addressing these concerns.
Many customers report that Arbor-Nomics Turf Inc. technicians, such as Jim and Brandon, are communicative, notifying customers of service visits in advance and providing professional advice on lawn care.
Several customers have observed noticeable improvements in the health and thickness of their lawns after starting treatment with Arbor-Nomics, especially when beginning services early in the season.
If you encounter any issues with billing or service quality, reach out to Arbor-Nomics Turf Inc. management directly. However, be aware that some customers have reported dissatisfaction with the company's response to such concerns.
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