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Western Nissan Reviews Summary

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Car Dealerships | Edinburgh

1 Skene Pl, Newbridge EH28 8TJ

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Western Nissan?

As of Mar 30, 2024, 485 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Western Nissan's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 30, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
March 30, 2024
Last updated
March 30, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Western Nissan's customers had a positive experience.

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Western Nissan's customer reviews analysis

The aggregation of customer reviews for Western Nissan Edinburgh reveals an overall affirmative reputation of the company, characterized by exceptional customer service and a professional, accommodating staff. The individual mentioned recurrently for his outstanding service is Lewis Paton, who is praised for going above and beyond in the delivery of customer care, including driving a car to a customer's location in Aberdeen. Positive remarks also extend to other staff members, such as Will MacConnachie and Jordan, both hailed for their professionalism, knowledge, and non-pushy sales approach. Key elements that stand out include a willingness to understand and respect customer needs, excellent communication throughout the purchasing process, and post-sale follow-up that contributes to a high customer satisfaction rate.

Positive Feedback

The reviews for Western Nissan Edinburgh underscore several positive aspects, central to which is the consistently high praise for the staff's customer service skills. Sales personnel like Lewis Paton, Will MacConnachie, and Jordan receive individual commendations for their extraordinary commitment to customer satisfaction, personalized assistance, and thorough product knowledge. Customers appreciate the attentive, patient, and informative interactions they experience. Notably, the act of delivering a car to a customer's mother far from the dealership demonstrates a remarkable level of service. The unveiling of new cars and the diligent follow-up post-purchase further indicate the company's dedication to an exceptional and memorable buying experience.

Concerns and Threads

While overwhelmingly positive, the review dataset does not present explicit negative aspects regarding customer experiences with Western Nissan Edinburgh. However, a single case of a customer finding no suitable vehicle at the dealership suggests potential limitations in inventory diversity or availability. Although this is not a direct criticism of the service quality, it indicates areas where expectations may not be met. The absence of negative comments may not comprehensively represent all customer experiences but rather underscores the positivity in the feedback provided.

Frequently asked questions about Western Nissan

Can I expect the dealership to assist me with special requests, such as delivering a car to a distant location?

Based on customer testimonials, Western Nissan Edinburgh has shown a willingness to accommodate special requests, including out-of-the-way deliveries, demonstrating their commitment to exceptional customer service.

Are the sales staff at Western Nissan Edinburgh knowledgeable and helpful?

Reviews consistently highlight the staff at Western Nissan Edinburgh as highly knowledgeable about their products and attentive to customer needs, ensuring an informative and supportive buying experience.

Does Western Nissan Edinburgh offer good after-sales support?

Yes, customers have expressed satisfaction with the follow-up and after-sales support received from Western Nissan Edinburgh, noting attention to detail and continued care post-purchase.

Recent customer reviews and testimonials for Western Nissan

Western Nissan
Leigh Fernandez
5-Star
4 months ago
Today was an incredible day for us. Lewis Paton our Sales manager went way beyond what it means to offer customer service & incredible customer service at that. We bought a car for our mums 70th birthday (she is in Aberdeen) at the onset we had no plan how this would all work out. But thanks to Lewis he arranged everything. The car was fixed to our standard with a few minor repairs being done prior to delivery, collection, the car is stunning. Lewis actually arranged to drive the new car to our mums house in ABERDEEN and surprised her with her new gift at her home! She could not believe this! What a guy, Lewis arranged everything for the sale with no issues, the repairs then the delivery! This is the best customer service package I’ve ever received. Thank you Lewis. Our mum is on cloud 9!
Western Nissan
Larza Toth
5-Star
2 weeks ago
Our experience with Nissan from start to finish was amazing. Will MacConnachie has been super helpful from the start, very welcoming from the very first phone call, very professional and knowledgeable. He was very supportive and considered our needs when choosing a car. He explained everything we wanted to know, respected our wishes and expectations towards our future car. We needed our new car fairly soon and he did everything in his power to make it happen for us, he went the extra mile. When we collected the new car we were very surprised and shocked at the experience he provided when he took the cover off and we were left speechless. This was not our first new car but we have never had such a positive experience like this before. We appreciate Will's efforts to make us happy and satisfied.
Western Nissan
Mana Angelis
5-Star
4 months ago
I had a great experience buying a car from this dealership. Jordan was very reliable, knowledgeable, kind, and helpful. He answered all my questions and explained the features and benefits of the car I was interested in. He was not pushy or aggressive like some other car salesmen I have encountered. He gave me a fair price and a good deal on the trade-in. He also followed up with me after the purchase to make sure I was satisfied and happy with the car. He provided excellent customer service and made the whole process easy and enjoyable. I would highly recommend him to anyone looking for a new or used car. He is the best car sales man I have ever dealt with.
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Overall Rating

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Overall Rating
4.5
/5
485
reviews
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About Western Nissan

Car Dealerships
Western Nissan Edinburgh is part of one of Scotland's largest car dealer groups. We have a great team dedicated to our customers. With the full range of New and Used Nissan cars and vans all available to test drive, we have something to suit everyone's driving needs and more importantly, budgets. The best way to experience a Nissan is to take a test drive so when you've decided what model you're interested in, simply fill in our online form or give us a call. We’ll have the vehicle ready and waiting for when you arrive. Whether you are looking for a Petrol, Diesel or Electric Nissan vehicle, we have a Nissan car for you! We have a wide selection of offers and buying options available which our team will be happy to talk you through.
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