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We Love Junk Reviews Summary

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Rubbish Removal | Philadelphia, PA

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4741 B St, Philadelphia, PA 19120, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about We Love Junk?

As of Jun 10, 2024, 500 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of We Love Junk's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

great experience

extremely kind

awesome

very polite

Hard working guys

reasonable price

efficient and friendly

great experience overall

professional and efficient

Reasonably priced

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
June 10, 2024
Last updated
June 10, 2024

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We Love Junk's customer reviews analysis

The overall reputation of We Love Junk, based on the provided reviews, appears to be exceptionally positive. Customers consistently highlight the company’s responsiveness, efficiency, and professionalism. Numerous reviews commend the company for its punctuality, with appointments being scheduled promptly and teams often arriving on time or even ahead of expectations. The process from initial contact to completion of the service is often described as swift and hassle-free. Furthermore, the aspect of pricing recurs as a favorable point, with many customers finding the rates reasonable and competitive. The cleanliness of the service is another recurrent theme, as teams are noted for leaving sites spotless post-removal. The staff is frequently commended for their politeness and hard work, which contributes to the overall satisfaction of customers. Evident from the reviews is a trend of repeat business and high likelihood of recommendations, suggesting a strong and positive customer experience with We Love Junk.

Positive Feedback

We Love Junk is consistently praised for several key positive aspects. Their swift response and prompt service are frequently mentioned, enabling quick turnarounds that are particularly appreciated in time-sensitive situations. Professionalism is a cornerstone of the customer experience, showcased by teams arriving on schedule and conducting themselves courteously. Staff members including Joel Navarro and Angel, along with their colleagues, receive individual accolades for their kindness and efficient work. The stress-free process of obtaining estimates, often aided by sending pictures for virtual appraisal, enhances customer convenience. Pricing is described as very reasonable compared to the market, which, when paired with the proficient service provided, enhances value for money. Lastly, the crews' ability to handle heavy and bulky items with care reassures customers of a reliable service, and the straightforward removal process leaves a lasting impression of efficiency and competency.

Concerns and Threads

Despite the overwhelmingly positive feedback, there are minimal negative aspects noted in customer reviews. One message stands out, a slight reservation on the notion of perfection—suggesting that while the experience was near exemplary, there is a belief that 'nothing is perfect.' This indicates that some customers, despite their satisfaction, maintain a cautious perspective that there is always room for improvement. However, no specific criticisms or detailed negative experiences were provided in the reviews shared, making it challenging to identify concrete areas for service enhancement. It is possible that with a larger sample or different sources, clearer patterns regarding dissatisfaction could emerge.

Frequently asked questions about We Love Junk

How quickly can We Love Junk respond to a service request?

Based on customer reviews, We Love Junk is known for its swift response and prompt service, often able to schedule pickups within a few hours to a few days, depending on the situation.

Is We Love Junk considered reasonably priced for junk removal services?

Many customers report that the prices charged by We Love Junk are reasonable and competitive, especially given the level of professionalism and efficiency displayed by their teams.

Can We Love Junk handle the removal of heavy or bulky items?

Yes, We Love Junk is capable of removing heavy and bulky items. Customers have noted that the crew is cautious and strong, successfully removing items like old exercise equipment without issues.

Recent customer reviews and testimonials for We Love Junk

We Love Junk
Elena R
5-Star
2 weeks ago
Had a great experience. Very responsive, prompt, professional, efficient. Came for an estimate when promissed, picked up everything we has left after construction project and left the place spotless just in time for my son’s birthday party. The whole process from my initial contact to the end of pickup took only a few hours.
We Love Junk
Paige Regan
5-Star
a month ago
The best! Joel Navarro was extremely kind, he and his helper (sorry I didn’t get his name!) worked fast and efficiently and the price was very reasonable. I would definitely hire them again. Highly recommend!
We Love Junk
Pamper Me Perfect Mobile Kids Spa LLC (Pamper Me Perfect)
5-Star
7 months ago
This company was awesome! I'm getting my kitchen remodeled and the contractor had sooooo much debris in the back of my house. I literally had a headache trying to figure out who would be responsive in helping me. I called one company and they wanted a arm and leg and couldn't get to me until Thursday. I called another place and they had me jumping through hoops to get them to come out... A few places never even returned my call. I was at my wit end and tried one more place( this place) A very pleasant young lady answered the phone and was very helpful. They pulled up about 15 minutes later... Mind you they were finished for the day but came through for me and saved the day! Price was right and they picked up all of the debris in a reasonable amount of time. HIGHLY RECOMMEND THIS COMPANY! I'm picky by the way... I will be keeping their number on speed dial. Thanks again yall!!!
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of We Love Junk's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%
More details
We Love Junk

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.9
/5
500
reviews
Excellent
Good
Average
Fair
Poor
More details

About We Love Junk

Rubbish Removal
We Love Junk is a full-service junk removal company serving Philadelphia, Lower Bucks, Montgomery, Chester, and Delaware counties. Providing top-notch customer service, We Love Junk has quickly become the top junk removal company in the Philadelphia area. We specialize in full clean outs including garages, basements, and attics, as well as shed/deck demolition and removal, light demolition services, appliance removal, and furniture removal. When you need help getting rid of unwanted items - call We Love Junk! We also now offer roll-off dumpster rentals to Montgomery, Bucks, Delaware, and Chester counties. If you need DIY junk removal - We Love Junk can provide the dumpster and disposal service!
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