The overall reputation of Vision Express Opticians in Manchester's Arndale Centre, as derived from recent reviews, demonstrates both positive and negative aspects impacting customer experience. On the favorable side, several customers expressed content with professional service, approachability of staff, and efficient assistance, particularly for those choosing new frames and collecting them. The provision of discounts, including for NHS via the Blue Light Card, and satisfactory interactions with staff, as noted by customers praising specific team members for patience and support, add to the positive reputation. Conversely, a significant area of concern revolves around delays and time management, with multiple customers reporting dissatisfaction with punctuality during appointments. Stricter adherence to scheduled times, including refusing service for minimal tardiness, has caused notable frustration and potentially lost future business for the optician. Additionally, there was discontent about service attitude, as some felt neglected during their visit, and issues with promotions, such as student discounts, leading to a perception that the optician is more interested in sales than customer experience.