When booking an appointment, customers are informed that an eye test typically takes around 25 minutes. However, actual wait times may vary, and customers are advised to allocate additional time for their visit.
Customers can opt for home delivery for their contact lenses, which are scheduled to arrive every three months. If there's an issue with the delivery, store staff can assist in troubleshooting and provide spares when necessary, though customers may sometimes experience delays or stock issues.
The store maintains a strict policy regarding punctuality for appointments. If you arrive late, even by a small margin such as five minutes, you may be denied consultation with the optician. It is recommended to arrive on time or contact the store in advance if you foresee a delay.
