Analyzing the spectrum of reviews for Urbanpaw, it becomes apparent that the company enjoys a generally positive reputation with repeated commendation for their grooming services and customer care. Notably, the skills of groomers like Riley have been lauded for attention to detail and quality of service. On top of this, novel offerings such as the Animal Ayurveda treatment have been well-received, suggesting that Urbanpaw's innovation in services contributes positively to its image. Nonetheless, there appears to be a degree of inconsistency with specific employees such as Harriet, whose professional conduct has been questioned, indicating variability in service quality that impacts the overall customer experience. The situation with Harriet highlights the need for a more uniform standard of service to maintain the company's reputation. Overall, Urbanpaw is regarded as a place where pet care is prioritized, though it faces challenges around consistency in customer satisfaction.
Positive aspects of customer feedback for Urbanpaw are notably strong, with mention of a warm, affectionate approach towards animals and a clear demonstration of grooming expertise. The groomers, especially Riley, receive exceptional accolades for their communicative and attentive grooming processes. There's an emphasis on the personal touch and custom services, which include not only grooming but also innovative treatments like Animal Ayurveda, enhancing the pets' wellbeing and reducing issues such as shedding. This suggests that Urbanpaw is viewed not just as a grooming service, but a holistic pet care facility. Customers also appreciate the value added by great dog treats and ease of booking, reflecting an end-to-end quality customer experience.
On the downside, there are critical aspects regarding customer interactions with certain staff members, specifically referencing to Harriet's service. Customers have reported experiences of unprofessional behavior, inadequate communication, and a perceived inability to handle criticism or difficult grooming tasks. These negatives are concerning as they point to a potential inconsistency in service quality and customer care standards. The issues pertaining to one staff member, however, do not overshadow the otherwise frequent positive responses, but they indicate an area for Urbanpaw to address to ensure a uniformly excellent customer experience.
Urbanpaw offers a variety of grooming services that cater to different breeds and individual pet needs, such as full grooms, teeth cleaning, and specialized treatments like Animal Ayurveda. They also offer personalized services based on specific requests and needs.
Urbanpaw ensures quality through skilled groomers who communicate with pet owners to understand specific requirements. Positive reviews often mention the careful attention to detail, suggesting a commitment to high standards in their grooming services.
Booking an appointment with Urbanpaw can be done by contacting them directly through the contact information provided on their website or social media platforms. Customers have reported that the booking process is straightforward and easy.
'Urbanpaw Award Winning Groomers' & retail store, offers unique accessories, healthy treats & of course, quality grooming services tailored to each customers pet.Our goal is to ensure your dog has a pleasurable grooming treatment in a safe & relaxing environment free from cages & drying cabinets – & of course at great prices.The Urbanpaw Family are all independent groomers, all of which are City & Guilds Qualified & trained in grooming styles from Kennel Club Breed Standard to Asian Fusion & beyond; plus, each groomer is a qualified 'Canine First Aider for added reassuranceOur groomers will only do what is in the best interest of your pet. We strictly adhere to the animal welfare act & will offer information & advice when required.
