Unleashed Spa Reviews Summary

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Pet Grooming | New York, NY

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218 Avenue B, New York, NY 10009, United States

Trustguide Rating

TrustScore®
A+
A
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F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Unleashed Spa?

As of Mar 13, 2024, 298 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Unleashed Spa's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
January 27, 2024
Last updated
March 13, 2024

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Unleashed Spa's customer reviews analysis

An analysis of the recent customer feedback for Unleashed Spa Pet Grooming reveals an overwhelmingly positive reception of the business, translating into a robust company reputation. Groomers like Marina, Marco, Shannon, Christine, Han, and Kim are repeatedly lauded for their expertise, accommodating nature, and meticulous care provided to clients' pets. Flexibility in appointment scheduling, including the ability to make last minute bookings, contributes to a customer-centric experience. Customers report a sense of trust and satisfaction that extends beyond mere grooming, feeling that their pets are not only aesthetically enhanced but also emotionally cared for, exhibiting increased happiness post-service. Although the sample provided lacks significant negative sentiment, it is the positive aspects like the team's helpfulness, professionalism, and the groomers' ability to handle various breeds and sizes which stand out, constituting key influencers in the company's favorable reputation.

Positive Feedback

Highlights from customer reviews of Unleashed Spa Pet Grooming primarily underscore the level of personal care and expertise exhibited by the groomers. Their staff is commended for being friendly, communicative, and exceptionally accommodating, often permitting last-minute bookings. Customers express satisfaction with the grooming quality, noting pet happiness and improved demeanor post-grooming. Groomers like Marina, Han, and others receive specific praise for their skill in managing demanding coats and achieving stylish results. The ability of the staff to ease pet anxiety and offer consistent, stress-free experiences has been crucial to building customer trust. Proximity to amenities like the Boris and Horton dog cafe and a positive shopping experience for pet accessories add to the appeal. This consistent narrative of positive interaction, expertise in grooming, and additional convenience underlines the establishment’s appeal and contributed to its strong reputation.

Concerns and Threads

Despite the predominantly positive feedback, the utility of this analysis may be limited by a lack of substantive criticisms or noted areas for improvement within the collected customer reviews. No recurring patterns of negativity or constructive feedback have been provided, which suggests that customers either do not experience significant issues at Unleashed Spa Pet Grooming or such experiences are disproportionately rare or underreported in this particular dataset. Further data or a broader range of reviews may be required to provide a balanced view that includes potential negatives.

Frequently asked questions about Unleashed Spa

Can I book a last-minute grooming appointment for my pet at Unleashed Spa Pet Grooming?

Yes, customers have reported that Unleashed Spa Pet Grooming is accommodating with scheduling, and last-minute bookings are often possible. However, it's always recommended to call ahead to confirm availability.

Do the groomers at Unleashed Spa have experience with specific or challenging pet breeds?

Yes, groomers at Unleashed Spa are praised for their handling of various breeds, including those with challenging coats like chow chows and Pomeranians. They have expertise in maintaining difficult coats and providing styled cuts.

Are there any additional amenities nearby where I can wait or visit while my pet is being groomed?

Yes, customers have mentioned that Boris and Horton dog cafe is conveniently located around the corner, making it an ideal spot to wait or visit during your pet's grooming session.

Recent customer reviews and testimonials for Unleashed Spa

Unleashed Spa
Hana and Gemini
5-Star
6 months ago
Marina is our go-to groomer here! She always executes our very specific requests so perfectly while also providing her expertise and advice, making sure my pup not only looks great but feels safe, comfortable, and happy too! While some other groomers require weeks or even months booking ahead, I’m often able to make last minute bookings here too (not to mention, Boris and Horton dog cafe is right around the corner and great place to wait or head to after)
Unleashed Spa
Prerna Menon
5-Star
5 months ago
Ugh such an amazing place! Everyone that works there is so kind and so thoughtful. You can tell that they love what they do! Our little guy archie loves his grooming sessions! We worked with Marina today and she did an excellent job with Archie! He is so happy and definitely has a little pep in his step because he knows he looks handsome
Unleashed Spa
Emma Siegel
5-Star
5 months ago
I take my 3 year old, 60 lb chow chow to Unleashed to get groomed by Marina. She does an excellent job maintaining his difficult double coat and a whole lot of hair. The staff at Unleashed is very friendly and accommodating. It is easy to book an appointment and they are very communicative. I’ve been getting my dog groomed here his whole life.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Unleashed Spa's customers had a positive experience.

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Unleashed Spa

Overall Rating

TrustScore®
A+
A
B
C
D
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Verified by
Trustguide®
Overall Rating
4.7
/5
298
reviews
Excellent
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About Unleashed Spa

Pet Grooming

Established in 2008, Unleashed Spa's only focus is Dog and Cat Grooming. Our groomers are all 10+ experienced ,certified with strong followings. Most of our groomers have been with Unleashed Spa from the day we opened it's doors We nuture relationships between you and the right groomer and your dog or cat. At Unleashed Spa we strive for our clients to be long term so that your dog will know your groomer and be comfortable during the process.

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