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Union Roofing Reviews Summary

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Roofing Contractors | Philadelphia, PA

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12260 Townsend Rd, Philadelphia, PA 19154, United States

Trustguide Rating

TrustScore®
A+
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F
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Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Union Roofing?

As of Mar 28, 2024, 452 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Union Roofing's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
March 28, 2024
Last updated
March 28, 2024

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Union Roofing's customer reviews analysis

Analyzing recent customer reviews, Union Roofing emerges with a strong and positive reputation in the market. The company is consistently praised for its professionalism, swift and efficient service, and for delivering high-quality roofing solutions. Clients point to the thoroughness in addressing questions and concerns, expressing a sense of reliability and trust in the expertise provided, particularly with common roofing styles in the area such as Philadelphia rowhomes. A recurring highlight across reviews is the seamless communication, both with the administrative staff and the onsite professionals, which contributes to customer satisfaction. Customers frequently emphasize the cleanliness of the worksite post-operation, timeliness of the crews, and comprehensive warranties provided by Union Roofing. Despite being a larger company, Union is noted for maintaining a personal touch in customer interactions, a feature that seems to resonate well with clients. These patterns suggest that the company's focus on customer experience and quality workmanship has cemented its strong reputation in the industry.

Positive Feedback

Customers have widely reported positive experiences with Union Roofing, noting several key aspects. The company's professionalism stands out, with crews praised for being punctual, often arriving earlier than scheduled and completing work expediently, frequently within a span of four hours. Union Roofing's transparency is another highlighted positive, with detailed work explanations and progress photos often shared with clients, instilling confidence in the services rendered. Cost-effectiveness is regularly mentioned, with clients finding the pricing reasonable and competitive. Moreover, the comprehensive and lengthy guarantees accompanying the services further enhance client satisfaction, as does Union Roofing's responsiveness to emergency situations, where they are described as quick to act, again suggesting a strong customer-centric approach.

Concerns and Threads

While the reviews provided do not contain explicitly negative feedback regarding Union Roofing, it is essential to note the absence of criticism does not inherently mean all experiences are without fault. However, potential areas of concern that can arise in the roofing industry, which are not reflected in these reviews but could still affect future customers, may include discrepancies in quoted prices vs final charges, delays in project timelines, or issues with workmanship durability. To maintain objectivity, it would be responsible to consider these potential aspects, even though they are not presently evidenced in the testimonials supplied.

Frequently asked questions about Union Roofing

What is the typical turnaround time for Union Roofing to complete a job?

According to recent reviews, Union Roofing is known for their efficiency, often completing jobs within 4 hours and responding promptly to emergency situations. However, the total time can vary based on the scope of the project.

Does Union Roofing provide a warranty for their services?

Yes, customers frequently mention a comprehensive, long-term guarantee that accompanies Union Roofing's services. The specifics of the warranty can be discussed during the estimation process.

How does Union Roofing handle project updates and communication?

Union Roofing is commended for their excellent communication, providing customers with prompt responses, in-progress updates, and detailed before and after photos. Their approach ensures clients are well-informed throughout the process.

Recent customer reviews and testimonials for Union Roofing

Union Roofing
Gregory George
5-Star
a week ago
Joe and his team did an outstanding job installing a new roof for me! They were the only roofers after several in the past to properly fix my roof’s issues. I’m thankful for reliable roofers! I highly recommend Union Roofing!
Union Roofing
Susanne Johnson
5-Star
a month ago
Like many folks, I experienced a roof leak after the recent snowfall and rainy weather in January 2024. I received several estimates and Union stood out - the estimate was very reasonable for replacement of my 900 sq foot flat top roof. Union is experienced with Philly rowhomes and this roof style. It was easy to set up a request for an estimate with the office. Chris Stokes came out the day after I called, was prompt and provided me with a comprehensive, written estimate the same day. He took time to answer all of my questions and addressed my first-time home owner concerns. The work was scheduled for a few days later - they even called me on a Sunday to confirm start time. The crew arrived 15 minutes early to get set up and were underway by 7am. Chris was on hand to confirm the work that needed to be done, make any adjustments after the crew did their initial survey, and get the crew started. The crew was efficient and completed the job within 4 hours with all debris hauled away. The after pictures are much appreciated and I was impressed with how tidy everything was left - literally no trace they had been here. I had my insurance adjuster out the next day to assess my interior damage and their roofing contractor was also admiring the work Union did. Despite Union being a larger company with residential and commercial scope, I feel they are very personable with great communication skills. The work comes with a 15 year guarantee and Union is licensed AND insured which gives me peace of mind. I am happy to add them to my list of service providers for my home. Before and after photos included.
Union Roofing
You Look Like You Breath Air
5-Star
4 weeks ago
Union Roofing is 💯!!! I received a reasonable quote to remove my existing roof exterior, replace it, and to replace the skylight. Everything was done in one day, the crew arrived as scheduled, and my roof came with a warranty. I will be recommending Union Roofing to family and friends with roofing issues!!! Photos are from before and after work was completed.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Union Roofing's customers had a positive experience.

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Union Roofing

Overall Rating

TrustScore®
A+
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Verified by
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Overall Rating
4.4
/5
452
reviews
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About Union Roofing

Roofing Contractors
Union Roofing is a company in Philadelphia offering services for roof repair and replacement of any type of residential or commercial roof. We provide outstanding customer service and the best repair and maintenance service tailored to your needs. As a pre-eminent roofing contractor, we go above and beyond the competition to ensure that our work is exceptional and to guarantee your satisfaction. From window installs to siding that makes your house look brand new, we have the all the tools to get any job done, big or small. For more information, visit our website.
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