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Ummah Catering

Ummah Catering Reviews Summary

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Caterers | London

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Unit 30, Walthamstow Business Center, Clifford Rd, London E17 4SX

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Ummah Catering?

As of Mar 13, 2024, 119 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Ummah Catering's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
January 24, 2024
Last updated
March 13, 2024

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Ummah Catering's customer reviews analysis

A synthesis of various customer reviews paints Ummah Catering & Events Ltd as a high-performing company with a robust reputation in the realm of wedding catering and decor services. The particularly consistent commendations revolve around their competitive pricing, excellent food quality, and professionalism. Customers have explicitly praised team members, especially Khaled and Jay, for their patience, supportive nature, impeccable communication skills, and ability to manage expectations amid the stressful environment of wedding planning. Customers have cited instances of Ummah Catering's willingness to accommodate multiple consultations, their facilitative approach toward finalizing the menus and decor, and their reliable execution on the actual event days. A recurring theme is the emphatic endorsement from clients to prospective customers reflecting their satisfaction and the company's ability to create memorable experiences.

Positive Feedback

Ummah Catering & Events Ltd has accumulated substantial praise for its role in event and wedding catering, with particular emphasis on the following facets: First, their pricing strategy is viewed as reasonable, making them a competitive choice in the market. Second, the quality of the food is consistently lauded as delicious, fresh and well-received by event guests, with specific mentions of dishes like roast chicken curry and canapés. The warmth and readiness of the staff in accommodating clients' needs, including dietary requirements and personal preferences, highlight their tailored service. Furthermore, their well-rounded service package, which often includes decor alongside catering, is mentioned as an elegant and stress-reducing solution for event planning. The professionalism of the team, led by names such as Khaled and Jay, along with consistent communication, has strengthened customer confidence and satisfaction in the company's capabilities.

Concerns and Threads

While the breadth of feedback for Ummah Catering & Events Ltd is overwhelmingly positive, the specificity and weight of negative reviews are considerably less tangible. The presence of a solitary contested review, which was directly refuted by a client as inaccurate and misleading, indicates the potential for misunderstandings or anomalies in user experiences. Yet, this singular account lacks corroboration by additional narratives and thus does not significantly demarcate a negative trend. This absence of negative feedback may suggest that the company has either successfully mitigated issues to avoid customer dissatisfaction or that unhappy experiences are not widely reported or publicized. The broader customer narrative upholds a reputation of effective management, satisfactory deliverables, and professionalism in service.

Frequently asked questions about Ummah Catering

How does Ummah Catering manage menu and decor finalization for weddings?

Ummah Catering appears to be highly accommodating in managing menu and decor finalization, offering multiple consultations and maintaining open communication. They work closely with clients to understand their requirements and help them in choices that align with their personal tastes and budget constraints.

What makes Ummah Catering's service standout according to customers?

Customers frequently commend Ummah Catering for their reasonable pricing, exceptional food quality, and comprehensive service that includes both catering and decor. Their professionalism, especially the team's customer-oriented approach and the ability to deliver a stress-free experience, are highlighted as standout features.

What are the customer opinions on the food provided by Ummah Catering?

The customer opinions on the food provided by Ummah Catering are overwhelmingly positive, with mentions of dishes arriving hot, fresh, and full of flavor. The consistent high praise for various menu items, particularly the starters, and the food's reception among guests corroborates the reputed quality of their culinary offerings.

Recent customer reviews and testimonials for Ummah Catering

Ummah Catering
Irsh H.
5-Star
4 months ago
Khaled and the team were so incredibly helpful and patient throughout the entire wedding process. We initially met with Ummah catering nearly a year before our wedding and found them to be the most reasonably priced out of all the other catering companies we were in contact with. We then went for a food tasting and loved it and instantly went with Ummah Catering. We went back to them so many times to finalise menus and decor and any random bits which came up which we thought they could help with. Khaled was always so helpful and kept in contact with both my wife and I. On the actual day of the wedding, they were great and everything ran smoothly and all our guests raved about the food and the decor! We would definitely recommended Ummah Catering to anybody looking to get married.
Ummah Catering
Amzzy Hayce
5-Star
3 months ago
I would like to reply to the review of Kay T9, I'm the groom of the wedding, and what he has commented about the food, service, and guest are completely lie and untruthful, the function was for 300 people and we had over 300+ people on my weeding, food was delicious, service was 10 out of 10, communication was excellent between the guests, stuff and the managers, I honestly don't know who is this Kay T9 person is, and we are not sure why is he getting involved with our personal matters, its between both of the families to decide whether we gone take food at home or not if there is anything left after the function, not sure why he wanted to take food at home without asking our permission, I would like to tell everyone please ignore the review from the Kay T9 and I fully recommend Ummah Catering for your memorable occasion, I would like to apologies to Ummah Catering and your lovely team for the comment Kay T9 has made, and lastly I hope the Kay T9 will delete his review insha'Allah. thank you all.
Ummah Catering
H Master
5-Star
a year ago
We were looking for a new catering company for our wedding and were pleased we came across Ummah Catering through their regular updated Instagram page. After visiting several caterers, we found Khaled rather different to the others in terms of customer service and performance. At our first visit with Khaled, he showed no signs of convincing the customer to place the order with him and provided a taster session straight from the pot freshly cooked on the day so that we get the exact feel of the food and quality he has to offer. Khaled is open to criticism and caters around the customers’ needs to provide you with the cuisine you are looking for, with honesty to what he can offer. His experience with the business had shown through by his knowledge and ability to answer all our questions and he exalted those we were not aware of. Khaled as a person is most approachable yet humble and allows the customer to become comfortable with him so that you may express all your concerns since the catering part of an event is most paramount to get it bang on right as possible. Effective cooperation and to liaise are key between the client and the event manager in order to result a well-executed event. Ummah Catering certainly ticks all the boxes including their prices that are very competitive. We thank him and his team for the hard work, passion, and support throughout the organizing process and for making our food delicious and our day memorable.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Ummah Catering's customers had a positive experience.

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Ummah Catering

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.6
/5
119
reviews
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Good
Average
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About Ummah Catering

Caterers

Halal Asian Catering and Decoration specialist. Providing all inclusive packages for your memorable day

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