Featured review

As of Apr 13, 2024, 52 customers have reviewed this business and rated it 4.5 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Mariannas Catering's customer reviews analysis

The analysis of recent customer reviews for Mariannas Catering reveals a generally positive reputation for the company, marked by commendation for their quality of food, variety, and service. Several reviews highlight Mariannas Catering's ability to deliver freshly cooked, home-style meals, accommodating various dietary requirements and preferences. The business has been lauded for its proactive approach to customer service, including recognition of repeat customers and willingness to cater to last-minute requests. While the majority of feedback is favorable, there are isolated incidents of customer service issues and order inaccuracies. In particular, the inconsistency in order fulfillment and an alarming report of a negative encounter with the owner could potentially tarnish the otherwise stellar reputation of Mariannas Catering.

Positive Feedback

Positive aspects of Mariannas Catering as gleaned from the customer feedback include the exceptional quality and freshness of food—spanning a good variety of home-cooked meals, tailored dietary accommodations, and freshly prepared desserts. Customers express high satisfaction with the company's catering for events, often complimenting the presentation and flavors of dishes such as filled baguettes, Haggis sausage rolls, and homemade pakora. Moreover, Mariannas Catering shows commendable customer recognition and personal interaction, which is exemplified by anecdotes of remembering returning customers and fulfilling specific cravings. Their willingness to deliver to remote locations and respond to last-minute requests also stands out as an indication of their dedication to customer service.

Concerns and Threads

On the negative side, some customers have reported significant concerns regarding Mariannas Catering. The issues include repeated instances of missing or incorrect items in orders, which indicate a lapse in quality control and attention to detail during the order fulfillment process. Customer service has received mixed reviews; although many customers had positive interactions, there is at least one report of an unpleasant encounter involving what the customer describes as 'uncalled for verbal abuse' from the owner. This incident, if indicative of a pattern, is severely detrimental to the company's reputation and highlights the importance of consistent and professional customer service across all levels of the business.

Frequently asked questions about Mariannas Catering

Does Mariannas Catering accommodate dietary restrictions and preferences?

Yes, Mariannas Catering can accommodate a variety of dietary requirements, offering a selection of home-cooked meals that include fresh fruit, natural yoghurt, and vegetarian options.

Is Mariannas Catering able to handle last-minute catering requests?

Mariannas Catering has received positive reviews for their ability to fulfill last-minute orders and deliver to various locations, indicating a flexible and customer-oriented service approach.

Have there been any consistent issues with Mariannas Catering services?

While most reviews are positive, some customers have reported issues with order accuracy, including missing or incorrect items, and there has been at least one instance of a customer reporting a negative interaction with the owner.

Recent customer reviews and testimonials for Mariannas Catering

Lee Wisener

5-Star

6 months ago

Thank you Marianna for the amazing food provided for my wife's 60th birthday, everyone loved it. And thank you for delivering all the way to Ayrshire, you really saved us at the last minute. We rented a large property for the weekend but were let down by others when it came to supplying food in the local area. Wasn't an issue for Marianna to get the food delivered to us on Saturday morning. Highly recommended.

Angela Weir

5-Star

6 months ago

Couldn't recommend Marianas enough. Saved the day with my pregnancy craving of pavlova. Marianna had made it to sell but allowed me to buy the full pavlova. Food fresh and scrumptious. I used to go in a lot but hadn't been in person in a good 2 years due to a house move and she still remembered me and was so friendly and kind. She really takes the time out to get to know her customers. Every time I go wether its breakfast, lunch or just a cake the food and service is impeccable. Highly recommend.

Michelle Quigley

5-Star

a month ago

Our nursery (Broom Nursery Newton Mearns) have used Mariannas Catering for the last 2 years. There is a good variety of home cooked meals and always fresh fruit or natural yoghurt with various fruits for dessert. We have had so many children start nursery who's parents had concerns about how little they would eat at home . A few weeks of Mariannas food and they're converted ! We are more than delighted with the variety and quality of food ,and also the great value for money. Marianna is happy to accommodate all dietary requirements that we require. Keep up the good work Marianna!

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Mariannas Catering Reviews Summary

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Featured review

Mariannas Catering's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Mariannas Catering

Does Mariannas Catering accommodate dietary restrictions and preferences?

Is Mariannas Catering able to handle last-minute catering requests?

Have there been any consistent issues with Mariannas Catering services?

Recent customer reviews and testimonials for Mariannas Catering

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Overall Rating

About Mariannas Catering