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Open Kitchen Reviews Summary

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Caterers | Manchester

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The Kitchen, Renaissance Court, 2 Christie Way, Manchester M21 7QY

Trustguide Rating

TrustScore®
A+
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F
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Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Open Kitchen?

As of Apr 09, 2024, 47 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Open Kitchen's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 9, 2024
Last updated
April 9, 2024

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Open Kitchen's customer reviews analysis

Open Kitchen Catering appears to enjoy a largely positive reputation as deduced from recent customer reviews. The notable commendation revolves around their unique ethos of 'feeding bellies not bins,' as they creatively repurpose food that would otherwise go to waste, aligning with contemporary concerns about sustainability and ethics in food consumption. Customers seem captivated by the concept of a dynamic, ever-changing menu and the 'pay what you think it's worth' price model, which reflects confidence in the quality of their offerings. The food quality has been consistently praised across reviews, with the use of rescued food items not compromising the taste or presentation of dishes. An additional aspect contributing to the company’s favorable reputation is the adeptness of the staff, who are regarded as attentive, friendly, and efficient—even when volunteer-based. Open Kitchen Catering is also commended for their catering services for events, where they have exhibited professionalism, flexibility, and capacity to deliver a satisfying experience.

Positive Feedback

Central to Open Kitchen Catering's positive feedback is the freshness, high quality, and flavor-filled nature of their food offerings. Customers frequently acknowledge the ethical approach the company takes in sourcing ingredients, which involves utilizing food that would otherwise be wasted, adding a unique value proposition. The dynamic and unpredictable menu is praised for being innovative, well-presented, and accommodating of special dietary needs such as vegetarian or lactose-free options. Additionally, the cost-value ratio is highlighted as favorable, with the 'pay what you feel' system instigating a concept of voluntary generosity, further amplified by their social initiative to feed the needy. Catering services for events have also garnered positive recognition, with clients expressing satisfaction due to the comprehensive, smooth handling of their events, and the varied spread of delicious food, including commendable vegan and vegetarian options.

Concerns and Threads

Despite the majority of favorable reviews, Open Kitchen Catering has encountered some criticism which pertains primarily to the pace of service. A review mentions that the service could be 'fairly slow' which suggests the possibility of operational delays during service hours. The use of volunteer staff, although deeply appreciated for their warmth and friendliness, may contribute to these inefficiencies. Moreover, the unusual 'pay what you think it's worth' system, while innovative, may lead to inconsistencies in customer expectations about payment structures. Lastly, 'a bit odd' service implies that there could be some irregularities or lack of uniformity in the customer service experience that might detract from the overall positive image.

Frequently asked questions about Open Kitchen

What is the sourcing policy for the ingredients used by Open Kitchen Catering?

Open Kitchen Catering prides itself on an ethical sourcing policy, utilizing 100% rescued food that would otherwise go to waste. Their menu changes daily based on the food they recover, contributing to a sustainable and dynamic dining experience.

Can Open Kitchen Catering accommodate dietary restrictions or preferences?

Yes, they are noted for being flexible and accommodating to special dietary requirements. Customers have reported satisfactory experiences with vegetarian, vegan, and lactose-free meals.

Does Open Kitchen Catering offer services for events?

Certainly, they offer catering services for various events, including weddings and work functions. Reviews highlight their adeptness in providing not only high-quality food but also professional and smooth service.

Recent customer reviews and testimonials for Open Kitchen

Open Kitchen
Shanaka Kahakachchi
5-Star
a year ago
Booked afternoon tea yesterday and the food was absolutely delicious. Chose the ‘alternative afternoon tea’ which comprised of scotch egg, sausage roll, pulled pork sandwich, chips and delicious cakes. Really attentive and friendly staff and the price was so good value for money. Will aim to go back for Sunday roasts which also looked delicious! Thanks again
Open Kitchen
Andrew Davenport
5-Star
5 years ago
The mantra of this place is “feed bellies not bins.” This is because all food used here is 100% rescued from going to waste, this always means the menu is dynamic and changes everyday and must be a headache for the chef. The restaurant is very different to others in that there is no set price, you pay for what you think the food is worth. The food is of high quality and each dish is well presented. The diners receive an appetiser, starter, main and desert. The menu is set and each dish is cooked to order but that just means you can enjoy a nice cold local beer (2 miles of the building) with good company. As a concept this is a great idea and other restaurants should take note.
Open Kitchen
Halcyon CPE 1
5-Star
5 years ago
Using only foodstuff that is destined for the bins because of non-delivery, ie. free food from on-line delivery companies, Real Junk Food (RJF) creates an ever-changing daily menu. We had a vegetarian meal that was very interesting, tasty and surprisingly filling. They even devised a lactose-free version for me. The local brews were great too. Fruity and light, the way I like beer. When debating how much to pay for this meal of vegetables, which is normally cheaper than meat, we decided to give the upper tier. When we spoke with the extremely warm and friendly wait staff, Mike, we found a good reason for it - RJF feeds the street people FOC. With a policy of pay what you think it's worth, some just take advantage of it. If we give more, it's 'paying it forward' in a way, for them. The majority of wait staff comprises volunteers too. An altogether altruistic venture. RJF is moving to bigger premises in a week's time. Great to participate in their success story.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Open Kitchen's customers had a positive experience.

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Open Kitchen

Overall Rating

TrustScore®
A+
A
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C
D
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Verified by
Trustguide®
Overall Rating
4.8
/5
47
reviews
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About Open Kitchen

Caterers
Open Kitchen is Manchester’s leading sustainable catering company. We provide the lowest carbon catering possible including single-serve lunches, sandwich platters, hot and cold buffets, canapés, small plates, breakfasts and refreshments. Profits from our business go into providing food and supplying meals for people struggling with food insecurity across Greater Manchester.
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