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Tri-State Detective Agency
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Tri-State Detective Agency Reviews Summary

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Private Investigators | Philadelphia, PA

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325 Chestnut St Unit 800, Philadelphia, PA 19106, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Tri-State Detective Agency?

As of Jun 19, 2024, 12 customers have reviewed this business and rated it 3.7 Star out of 5. Trustguide conducted an in-depth analysis of Tri-State Detective Agency's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

responsive and very polite

handled my case with care and precision

high level of competence and achieved excellent results

kind and caring professional

Their professionalism and confidentiality are commendable

answered within 10 minutes

speed and easiness of it and felt truly satisfied

It helped me a lot with my situation

NEVER gave me my official report

doesn't really care

scam artist he was sued in 2019

never heard back from anyone

this company is a scam

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
June 19, 2024
Last updated
June 19, 2024

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Tri-State Detective Agency's customer reviews analysis

The reputation of Tri State Detective Agency, as derived from recent reviews, exhibits a bifurcated perspective among its clientele. While some customers report appreciable levels of professionalism, promptness, and satisfactory outcomes, a significant segment of the feedback reveals critical concerns that impair the agency's reputation. Recurring commendations emphasize the agency's responsiveness and the results produced in certain instances, with Mr. Nixon being specifically identified as providing a high quality of care and timely updates on cases. Contrarily, prominent critical reviews raise issues of contractual default, lack of follow-through, and allegations of fraudulent practices. A striking concern is the unfulfilled obligation to deliver official reports after payment, despite the investigation's supposed conclusion. Additionally, there are claims of Tri State Detective Agency providing substandard service, with conduct un reflective of professional promise and expertise advertised. A single customer complaint may be an outlier, but the recurrence of dissatisfaction across multiple reviews suggests a deeper, systemic issue likely to affect future clientele considerations.

Positive Feedback

According to the positive feedback, several aspects of Tri State Detective Agency's service are worthy of acknowledgment. Customers have complimented the agency for its team's professionalism, expressing that their cases were handled with care, precision, and beyond expected results. Moreover, Mr. Nixon is lauded for his kindness, caring disposition, and ability to swiftly complete assignments, further reinforcing a perception of individual dedication to client satisfaction. The company is also praised for its prompt communication, as responses are generally quick—often within minutes—and the speed at which results are delivered has left customers feeling surprised and satisfied. Furthermore, the professionalism and confidentiality maintained by the agency in handling delicate cases are specifically highlighted, adding to a profile of competence and skilled execution of services provided.

Concerns and Threads

Despite the aforementioned positive remarks, Tri State Detective Agency is faced with a barrage of negative feedback that poses a threat to its credibility. Non-delivery of a promised official report, despite full upfront payment, is a recurring concern echoed in the testimonials, with customers reporting neglect and an outright cessation of communication regarding the completion status of services. Accusations of fraudulent activities are emphatic, encompassing past lawsuits for not providing charged services, selling of alleged illegal services, and concerns of scam operations that leave customers feeling deceived and financially exploited. Detractors have specifically criticized the agency for failing to attend to the specific needs of the clients during investigations and for not embodying the professional image portrayed in their promotional material. Moreover, some customers claim they were seduced by seemingly comforting assurances that were subsequently undermined by vague and unresponsive communication.

Frequently asked questions about Tri-State Detective Agency

Can I expect timely and detailed reporting from Tri State Detective Agency?

While some customers have praised the agency for swift responses and satisfaction with services, there is a recurring issue with the non-delivery and prolonged delay of official reports, despite contractual obligations. Therefore, timely and detailed reporting may vary depending on individual experiences.

Is the professionalism and skill level reflective of the agency's advertised services?

Customer experiences are mixed in this regard, with some clients reporting high levels of professionalism and precision in handling cases, while others have found the services substandard and not reflective of the professional image and skills advertised.

Yes, according to customer feedback, there have been instances of legal action taken against the agency for failure to provide services, as well as selling services that customers claim are illegal. The agency has allegedly been sued in the past, and these issues are a matter of public record.

Recent customer reviews and testimonials for Tri-State Detective Agency

Tri-State Detective Agency
Imani Bledsoe
1-Star
a year ago
I signed a contract with Detective Nixon and Tri State Detective Agency in November 2021 to hire them for PI services for a complicated court case I was part of. I paid $2500 upfront. To my knowledge, only one day of work was completed, as I only received pictures from the first day of the investigation. He was responsive when I texted him and very polite but he NEVER gave me my official report, regardless of my numerous written requests for it. He continued to tell me the investigation was still underway, several months after the job was supposed to be done. It is now August 2022, 8 months since I hired him. The report Tri State was legally obligated to provide me under the terms of their own contract is now obsolete and unusable and Detective Nixon stopped responding to my texts and calls after I requested a refund. Perhaps other people have had or will have better luck here. But in my experience, I would hire a more reputable investigator known for their professionalism and tangible results.
Tri-State Detective Agency
Lindi Mnikathi
1-Star
a year ago
Honest review here!!! I hired these guys hoping to get someone "professional" and someone thorough at what I hired them for. He told me the job will take an hour but that wasn't the case. He was in and out, he doesn't really care to providing you a good service that he promises in his website. I read the bad reviews on this guy and they were true! Yes he responds in minutes when it's about money. And yes he gives excuses and he will cancel on you when it's time to do his job, I didn't even think he'll show up. He shows up looking nothing like in his website. If you're in need of a reliable detective work, this is not your guy look somewhere else!! I even gave you a chance to get out this investigation if it was something too hard for you to handle. You told me you got me,but you came in and scanned anything you wanted,but not the fans...that's what I hired you for!!! Yikes....
Tri-State Detective Agency
Kori Sciver
1-Star
8 months ago
Tri State Detective Agency's team is composed of true professionals. They handled my case with care and precision, delivering results beyond my expectations.
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 50% of Tri-State Detective Agency's customers had a positive experience.

Positive
50%
Neutral
0%
Negative
50%
More details
Tri-State Detective Agency

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
3.7
/5
12
reviews
Excellent
Good
Average
Fair
Poor
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About Tri-State Detective Agency

Private Investigators
The “Secret” of Our Success is YOUR MISSION IS OUR MISSION Tri State Detective Agency is committed to accomplishing the objectives of our clients in a professional and discrete manner. It is our mission to make the customer’s goals our goals! We know that our success as a private detective agency is dependent on the success of each case we work. With this in mind, our office manager and field investigators work each investigation with a passion for accomplishing the objectives of the case. Our success depends on it!!
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