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As of Mar 19, 2024, 997 customers have reviewed this business and rated it 4.4 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Treat Your Feet Buckhead's customer reviews analysis

The overall company reputation for Treat Your Feet Buckhead appears to be a mix of positive and negative experiences, with customer feedback yielding a nuanced portrait of the establishment. Positive remarks frequently allude to the clean and organized environment, professional services, and particularly successful sessions that leave patrons feeling rejuvenated and valued. Customers have praised the addition of hot stones to the massages and the attentiveness of certain staff members to trouble areas. On the other side of the spectrum, several reviews address concerns over the quality of service and attention to customer preferences. For example, some patrons reported instances of masseuses not honoring requests for pressure adjustments or seeming inattentive and rushed. Furthermore, criticisms have been made about the establishment's pricing structure and its rigid policy on gift card expiration. Client restfulness and privacy during massage services have also been called into question in at least one review, signaling a potential area for staff training and protocol improvement.

Positive Feedback

Customers commend Treat Your Feet Buckhead for various aspects of their services. The facility is consistently described as clean, new, and well-organized, creating a welcoming environment for relaxation. Experienced therapists have successfully delivered deep tissue massages and were noted for their use of hot stones, enhancing customer satisfaction. The personalized attention to areas of discomfort has also been highlighted as a significant positive, with those staff members mentioning it by name receiving specific praise for their exemplary service. Commendations have come from both first-time visitors and regular clients, indicating that for some, the establishment meets expectations consistently. Notably, Treat Your Feet Buckhead seems to have left a majority of patrons feeling relaxed and refreshed, ultimately contributing positively to its reputation.

Concerns and Threads

The negative feedback for Treat Your Feet Buckhead portrays some inconsistencies in service quality. A common thread among dissatisfied customers is the perception of inadequate massages, particularly when it came to the preferred pressure and thoroughness, with some masseuses failing to adjust techniques following client feedback. Additionally, some customers expressed disappointment with masseuses who appeared distracted or disengaged, citing examples such as yawning or falling asleep. Concerns regarding the pricing model, especially the cost variations between different durations of massages, were mentioned, suggesting unclear value propositions for the offered services. Issues relating to gift card expiration and customer treatment, such as lack of privacy and rushed transitions between services, were also noted. These negative experiences highlight areas for potential improvement in customer service and massage quality.

Frequently asked questions about Treat Your Feet Buckhead

Does Treat Your Feet Buckhead offer deep tissue massages?

Yes, Treat Your Feet Buckhead offers deep tissue massages, with some clients expressing satisfaction in their ability to address problem areas, although others have indicated a preference for more pressure. It is advised to communicate with your therapist to tailor the massage to your comfort level.

Is it necessary to make an appointment for a massage at Treat Your Feet Buckhead?

It is highly recommended to call for an appointment before arriving at Treat Your Feet Buckhead to ensure availability. Their popular services may require booking in advance, especially if planning to visit during peak hours or in groups.

What is the policy on expired gift cards at Treat Your Feet Buckhead?

Treat Your Feet Buckhead enforces a strict policy regarding gift card expiration dates, as demonstrated by a customer review stating that they would not honor an expired gift card, even when only slightly past the provided date. Customers are advised to use their gift cards within the specified timeframe to avoid any issues.

Recent customer reviews and testimonials for Treat Your Feet Buckhead

Nicole J

5-Star

a month ago

I received a gift certificate on my birthday, so I finally made an appointment to come use it. A friend came with me and we had a couples massage. After getting undressed in the room, the masseuse asks us if we have any problem areas before proceeding. After deciding on a deep tissue massage, she started. I have to admit, I was not aware of the intensive kneading that came with it. But I'm glad I got it this one time. I was not aware of the hot stones at the end. They definitely were a good addition, and my back loved the service. For the price of the massage, I'd be back again asap.

Virginia Montero

5-Star

a month ago

This place is really nice and well organized, be sure to call for an appointment even if you’re coming a couple of hours before. It was my first time coming and while I enjoyed it, I think my particular masseuse could have been more thorough. The money you put into it is what you get out. I got the lowest tier foot massage and I think since it was the cheapest one my masseuse didn’t care to really put any pressure during the massage. The neck rub at the end is nice 😊

Minh Hua

5-Star

6 months ago

The place is clean and looks new. The massages are professional and if you like the softer type of massages this may be the place for you. I gave it three stars because I prefer the deep tissue massages and, although the guy said to let him know if I wanted the pressure adjusted, he ignored my request. Instead he used these sticks to work on my shin - something I can do with my Theragun but I guess he was trying to improvise and save strain on his hands - can't fault him for that. On the bright side, the show to massage was pretty good. Interestingly, the cost of a 90-minute foot massage is higher per minute than a 60-minute massage. Go figure. Pricing tricks? Hmmm. They say it's because it's harder for the masseuse to go longer. I would then suggest giving them breaks and not offering longer massages. Also, their logic breaks because the two hour massage is equivalent in pricing per minute to the one hour massage. I can't really detailed but overall a nice place that I would bring a novice at massages- but not a hardcore massage officionado:0)

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Treat Your Feet Buckhead Reviews Summary

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Featured review

Treat Your Feet Buckhead's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Treat Your Feet Buckhead

Does Treat Your Feet Buckhead offer deep tissue massages?

Is it necessary to make an appointment for a massage at Treat Your Feet Buckhead?

What is the policy on expired gift cards at Treat Your Feet Buckhead?

Recent customer reviews and testimonials for Treat Your Feet Buckhead

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Overall Rating

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