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Tom'S Watch Bar
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Tom'S Watch Bar Reviews Summary

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Pubs | Los Angeles, CA

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1011 S Figueroa St b101, Los Angeles, CA 90015, United States

Trustguide Rating

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A+
A
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C
D
F
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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Tom'S Watch Bar?

As of Apr 01, 2024, 2230 customers have reviewed this business and rated it 4 Star out of 5. Trustguide conducted an in-depth analysis of Tom'S Watch Bar's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 1, 2024
Last updated
April 1, 2024

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Tom'S Watch Bar's customer reviews analysis

Tom's Watch Bar - Los Angeles garners a reputation as a vibrant venue for sports fans, highlighted by its extensive display of televisions and the unique feature of listening to games on personal devices, which significantly enhances the overall customer experience. Service is described as excellent in numerous reviews, with staff like Darnez, Evelyn, and Jeremy receiving commendations for their attentiveness and friendliness. Despite its reputation for good service, there is a discrepancy noted in the quality of the food and beverage offerings. While certain items like the wings, loaded tots, and potstickers are received well, others, such as the rotisserie salad and crispy chicken sandwich, are noted as disappointing. Customers express dissatisfaction with elements like food being served at incorrect temperatures or presentations not meeting expectations, along with issues in drink serving standards. Moreover, the ambiance can detract from the experience due to overly loud music, affecting communication, and facilities maintenance, as highlighted by the condition of the restrooms.

Positive Feedback

Key positive feedback for Tom's Watch Bar centers around its energetic atmosphere and the optimal setup for sports enthusiasts, marked by an abundance of TVs and the novel option to tune into games directly from personal devices. The venue's strategic location adds to its appeal, complemented by a happy hour menu and a varied selection of beers. The level of service is a recurring theme, with staff members widely praised for their friendliness and responsiveness, creating a high-energy, cohesive team environment. On top of that, certain menu items like wings and loaded tots are consistently noted for their quality and portion size. Special offers, such as discounted drinks upon repeat visits, further enhance customer satisfaction.

Concerns and Threads

Despite many positive aspects, customers have pointed out several areas where Tom's Watch Bar falls short. The food quality is inconsistent, with complaints of items like the rotisserie salad and crispy chicken sandwich not meeting expectations either in preparation or presentation. The serving of beverages in plastic cups, though rectified upon customer complaint, shows a lapse in maintaining high service standards. The noise level is cited as excessively loud, impeding conversation and detracting from the overall enjoyment. Furthermore, cleanliness and maintenance issues, particularly in the restrooms, have negatively impacted some customers' experiences. Delays in seating and service during peak times also suggest that the restaurant could benefit from more efficient staff management.

Frequently asked questions about Tom'S Watch Bar

What unique feature does Tom's Watch Bar offer for watching sports?

Tom's Watch Bar provides an extensive array of televisions and offers a unique feature that allows patrons to listen to any game they're watching on their personal devices, enhancing the live sports watching experience.

How is the atmosphere and service at Tom's Watch Bar?

The atmosphere at Tom's is vibrant and conducive to sports fans. The service is often described as excellent, with several customers highlighting the friendliness and attentiveness of the staff. However, there can be issues with overly loud music and occasional delays.

Are there any concerns regarding food and drink quality at Tom's Watch Bar?

While some customers are satisfied with the food and drink offerings, others have noted inconsistencies in food quality and presentation. Additionally, there have been comments on beverages initially being served in plastic cups, which can be a downside for those expecting a more traditional bar experience.

Recent customer reviews and testimonials for Tom'S Watch Bar

Tom'S Watch Bar
Kimberly Campbell
4-Star
4 months ago
Nice spot to watch literally any sporting event. I couldn't even count how many TVs there are in this place. They have an app or something so you can listen to whatever game you're watching on your device at your table too. Decent happy hour menu and a good selection of beers. Service was excellent by Darnez. We were checked on regularly, water refilled and drinks/food brought out quickly. Food is typical sports bar food. Nothing amazing. Prices are a little high for my personal taste but I expect that in this area. Overall, nice spot to grab a drink and food in the area and watch a game.
Tom'S Watch Bar
Christen Aceves
4-Star
2 weeks ago
Jeremy my server was the BEST! The food was amazing and the aura was beyond friendly, inviting irresistible. I have a very big issue with bad service these days. A lot of servers are very rude, but as a whole the team works together and you can see the good energy and it gives you a smile. I would spend twice as much for the food and just to be around the friendly atmosphere.
Tom'S Watch Bar
Leslie Lederman
4-Star
4 months ago
Incredible service! Perfect location for watching the game. We were in town for the UW v USC game and chose to eat at Tom’s two days in a row…first for some college football then the next day for the Seahawks game. Definitely recommend! Scan the QR code and 24 hours later, you will get a QR code good for a beer or cocktail for $1. Totally worth it!
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Tom'S Watch Bar's customers had a positive experience.

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Tom'S Watch Bar

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4
/5
2230
reviews
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About Tom'S Watch Bar

Pubs
Stylish gastropub featuring an American menu, large draft beers & sports on big screens.
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