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The Dental House Reviews Summary

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Dentists | Liverpool

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6-12 Derby Ln, Old Swan, Liverpool L13 3DL

Trustguide Rating

TrustScore®
A+
A
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C
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F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about The Dental House?

As of Mar 15, 2024, 1563 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of The Dental House's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
March 15, 2024
Last updated
March 15, 2024

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The Dental House's customer reviews analysis

The reviews for The Dental House suggest a generally positive customer experience, underpinned by the competency of its dental professionals and the warm, friendly atmosphere of the establishment. Dr. Darren, Dr. Grant Isherwood, and Dr. Rick, among others, receive commendations for their compassionate and detail-oriented approaches, especially noted by patients with dental anxiety, orthodontic needs, and autism-friendly requirements. The testimonials reflect a recurring theme of exceptional patient care, thorough communication, and personalized treatment plans. While the majority of feedback is favorable, highlighting a high standard of service, there is an isolated incident that describes a negative experience with post-treatment complications and perceived inadequate response.

Positive Feedback

Key positive aspects from customer feedback on The Dental House center around the quality of patient care, expertise of the dental professionals, and the practice's accommodating nature. Patients like the thorough explanations of procedures and risks provided by the dentists, creating a sense of trust and transparency. Notably, the practice's ability to cater to patients with special needs, like those with autism, is praised. The staff's friendliness and professionalism contribute to an environment that eases dental anxiety and encourages continuity of care. Results of the dental work, particularly orthodontic treatments, are often described as exceeding expectations, significantly improving patients' confidence.

Concerns and Threads

On the negative side, there is a singular account of dissatisfaction where a customer experienced increased sensitivity and pain after a routine dental procedure. The subsequent handling of the issue was reported as unsatisfactory, with complaints about additional fees for follow-up visits and a costly quote for remedial treatment. This contrasts with the otherwise stellar reviews and hints at a potential area for The Dental House to refine its policies regarding post-treatment care and transparency in pricing, to better align with the positive experiences of the majority.

Frequently asked questions about The Dental House

What measures does The Dental House take to accommodate patients with special needs, like autism?

The Dental House is noted for its efforts to cater to patients with special needs, including autism. Our dentists, such as Dr. Rick, take the time to fully understand the individual's requirements and make appropriate adjustments during appointments to ensure a comfortable and successful visit.

Can I expect to receive a detailed explanation of dental procedures and treatments?

Yes, many customers report that our dentists at The Dental House provide thorough explanations of dental procedures, risks, and treatment plans, which helps in establishing trust and ensuring you are fully informed about your care.

If I encounter issues after a dental procedure at The Dental House, how will they be addressed?

Our aim is to provide the highest quality of care. If you encounter any issues post-treatment, please contact us immediately. We take such concerns seriously and strive to address them promptly, although there may be instances requiring further financial commitment for remediation, which we aim to communicate transparently.

Recent customer reviews and testimonials for The Dental House

The Dental House
Danielle Gibson
5-Star
a month ago
Had the best experience at the dental house! Dr Darren took the time to chat to me before my examination after learning I have a lot of dental anxiety and he explained everything (including on risk) in a lot of detail but in a calming, friendly manner and environment. I couldn’t recommend him enough. He proceeded to do my treatment with precision and I’m really happy with the results. The rest of the team were also lovely and friendly. Genuinely think I’m looking forward to my next check up which is something I’ve never experienced before? 10/10
The Dental House
Kelly Marie
5-Star
2 months ago
I was referred to Dr Grant Isherwood at The Dental House early 2023 for orthodontic treatment . My teeth were crooked and caused me many issues, including eating and were impacting quite severely on my confidence. From start to finish, it was a fantastic experience. As soon as you walk in, the atmosphere is warm, friendly and professional. Dr Grant is an expert orthodontist and is absolutely brilliant. He and nurse Mel are super friendly and really put you at ease. Throughout each stage of the process everything that was happening was fully explained . I really appreciate how he took the time at each appointment to answer any questions I had and give reassurance. I was anxious at times, and they were so kind and understanding. I couldn't be happier with my end result. Not only have all my issues been completely resolved, but the result has totally exceeded my expectations. I hadn't imagined my teeth could ever look this good ! I can't thank them enough. Best decision I ever made .
The Dental House
Wendy Gardner
5-Star
a month ago
I was reassured that the possibilities to restore my smile, and with it my confidence were practicable and affordable. The dentist, Jack, took me through the options and explained in detail how this could be achieved. New appointments arranged, I left feeling so much happier than when I arrived. Thank you
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of The Dental House's customers had a positive experience.

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The Dental House

Overall Rating

TrustScore®
A+
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C
D
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Verified by
Trustguide®
Overall Rating
4.8
/5
1563
reviews
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About The Dental House

Dentists
The Dental House is the place for cosmetic and family dentistry in Liverpool. We are proud to provide all aspects of dentistry and facial aesthetics to the highest standards all under one roof. We want you to feel at home here at The Dental House and we don’t want you to have to travel around to get the treatments you need. Whether it be braces, composite bonding, teeth whitening or a routine check-up; we provide it all in our stylish, modern and comfortable dental practice. Our staff are caring, friendly and passionate about their work and always aim to make your visit as pleasant and stress-free as possible. Get in touch to find out how we can help you.
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