Tate Liverpool enjoys a predominantly positive reputation among visitors, often praised for its contemporary art collections and inclusive, family-friendly atmosphere. However, the gallery has faced some logistical frustrations due to temporary relocation. Patrons appreciate the richness and diversity of exhibitions, highlighting the educational value and the descriptive write-ups that accompany the displays. Visitors have expressed admiration for the special exhibitions, like the JMW Turner display complemented by Lamin Fofana's music. The Ideas Depot, uniquely curated with input from children, garners significant attention for its accessibility and engagement across age groups. Customer experience seems to be influenced by the gallery's location, free entry to permanent collections, helpful staff, and additional amenities like lockers and a café, despite some reports of high prices. The free entry policy, coupled with the quality of the artworks, contributes to the gallery's reputation as a valuable cultural experience. However, the temporary exhibition space constraints and a need for clearer signposting have caused confusion and disappointment for some, indicating room for improvement in communication and visitor guidance during transitional periods.