The reviews for T Rock Roofing & Construction present a dichotomy in customer experiences. On one hand, there is a commendable number of clients praising the company's responsiveness, professionalism, and quality of work. Especially noted is their thoroughness in explaining the roofing process, effective communication, and punctuality. Cleanup after completion of projects is highlighted as meticulous, leaving the work sites in pristine condition. On the other hand, there are pointed criticisms about the lack of follow-through on promised work, particularly in the area of customer service and project management. Complaints center around delays, unfulfilled commitments, and difficulties in coordination and communication post-service agreement. The failure of project managers to supervise subcontractors adequately has also been cited as an issue leading to property damage and extended project timelines. These contrasting experiences suggest a potential inconsistency in service delivery and project oversight within the company.
Positive feedback for T Rock Roofing & Construction concentrates on several core strengths: quality of work, customer communication, and project management. Multiple reviewers express high satisfaction with the end result of their roofing projects, noting that the company delivers high-quality repairs and installations. Customers have highlighted the direct involvement and on-site presence of representatives and project managers, underscoring their commitment to the projects at hand. The company's cleanliness and attention to detail in the course of, and following project completion, are also points of praise. The meticulous cleanup procedures ensuring that no debris or nails are left behind contribute significantly to customer satisfaction. Furthermore, efficiency and professionalism are recurring themes, with distinct emphasis on the seamless handling of insurance claims and coordination with insurance companies. These positive experiences, underscored by the recommendations without hesitation, build a reputation for T Rock Roofing as a provider of professional roofing services.
Despite positive reviews, T Rock Roofing & Construction has faced significant criticism related to project management and customer service, which has tarnished some aspects of its reputation. Specific negative feedback focuses on a perceived lack of follow-through, with one reviewer awaiting completion of services nearly two years after initial contact. There is notable frustration with inconsistent communication, highlighting issues with responsiveness and unmet promises regarding start dates and project completions. Subcontractor supervision is also a concern, with instances of property damage due to negligence, and a lack of oversight resulting in cleaning up debris from neighboring properties. Complaints about the handling of insurance supplements, including allegations of unethical requests for overhead and profit, raise questions about the company's business practices. These negative experiences, marked particularly by one customer's regret at having recommended the company to neighbors, reflect issues that could impact the decision-making process for potential clients.
Based on customer reviews, T Rock Roofing generally leaves the project site very clean, with diligent removal of debris and nails. However, some reviews mention the potential for inconsistency regarding follow-up and project completion, so it is advisable to discuss expectations and project management with your contact beforehand.
T Rock Roofing has been praised for efficient handling of insurance claims, with several reviewers noting their thorough assistance and advocacy throughout the process. Nevertheless, you may want to ensure clarity on all communications regarding supplemental requests and the scope of insurance coordination.
If you face any problems, it's recommended to address your concerns directly with T Rock Roofing's customer service. Based on varying experiences, it would also be prudent to document all communications and agreements to facilitate resolutions and, if necessary, seek out an independent roof inspector post-service.
T Rock Roofing & Construction has been serving Dallas / Fort Worth with roofing excellence for over 60 years! Thousands of residential, commercial, and industrial roofing systems installed, all with a Rock Solid Lifetime Warranty..Our team is committed to maintaining a clutter-free, professional work site. We always work with minimal disruption to your business or home routine, and always clean up when we are finished. Most of our jobs are completed in a single day.We have grown our company over the past 60 years earning people’s business one by one. We offer slate and tile roof cleaning. Do all roof type repairs and replacements. Call now for your same day free inspection.
