Swift Psychology Services - Edgbaston appears to have a positive reputation overall based on the recent reviews provided. The reviews are dominated by glowing endorsements of the professionals working at the service, specifically Laura and Michael, who are commended for their compassion, professionalism, and effectiveness. Clients speak highly of the personalized care and support they received, particularly for complex needs and mental health conditions like OCD and anxiety. There is a strong emphasis on the ability of the therapists to foster an open communication environment and provide evidence-based services responsively. Notably, there is one negative review that expresses dissatisfaction due to an unfulfilled promise for a scheduled appointment and perceived change in attitude after divulging a specific health condition, leading to feelings of rejection and unprofessionalism. This stands out against the otherwise consistently praised experiences and could indicate an area in need of scrutiny or improvement in terms of communication and scheduling reliability.
Key positive aspects mentioned in customer feedback center on the quality and demeanor of the professionals at Swift Psychology Services - Edgbaston. Both Laura and Michael receive particular commendation for their ability to connect with clients with complex needs and mental health challenges. The therapeutic environment they create is characterized by warmth, compassion, and empathy. Their approach couples evidence-based practices with genuine human concern, resulting in a highly regarded service. The life-changing impact of effective treatment, especially on those with anxiety and OCD, is a recurrent highlight. Furthermore, the convenience and professionalism of their online services are also praised, suggesting that this service delivery method is working well for clients.
The primary negative aspect identified from the customer feedback is related to communication and scheduling. A client reported an unprofessional experience with Michael, noting that the promised follow-up appointments were not scheduled, leading to a sense of rejection and dissatisfaction. This particular review contrasts with the overwhelmingly positive feedback, but it does underscore the importance of reliable communication and consistency in managing client expectations. The mention of a perceived change in attitude after disclosing a specific health condition raises concerns about inclusivity and sensitivity. This negative experience, though isolated within the broader context of positive reviews, could point to potential areas for improvement in administrative responsiveness and therapist-client interactions.
Based on customer reviews, professionals at Swift Psychology Services have experience in treating complex needs, including anxiety, Obsessive Compulsive Disorder (OCD), and potentially issues related to Borderline Personality Disorder (BPD), among others. They utilize evidence-based practices in their treatments.
Yes, Swift Psychology Services offers online therapy options, which have been noted for their convenience and professionalism. Clients have expressed positive experiences with therapy sessions conducted online, especially highlighting therapist Laura Gwilt's friendly and approachable manner.
Clients have generally found the level of empathy and professionalism at Swift Psychology Services to be high, often mentioning the warm, authentic, and compassionate nature of the therapists, particularly Michael. There is an emphasis on the quality psychological service provided, but it should be noted that there has been at least one report of dissatisfaction regarding responsiveness to scheduling.
We specialise in the treatment of mental health disorders with Cognitive Behavioural Therapy. We provide a comprehensive range of psychotherapy, psychology and consultancy services to individuals and organisations across the West Midlands and UK
