The reviews for Swan Spa Thai Massage & Beauty depict a mixed reputation with varied experiences among clients. Numerous reviews praise the spa for exceptional service, professional masseurs, and a relaxing environment. Recurrent positive feedback highlights the effectiveness of massages in relieving muscle pain and the professionalism of staff members like Ann, Joanna, Dara, and Jonna. Ambiance and decor receive favorable comments, contributing to the overall experience. However, the reputation is marred by some negative incidents involving unprofessional behavior and hygiene concerns. Complaints include disorganized facilities, particularly the bathroom and reception, unprofessional conduct from intoxicated staff, inadequate responses to customer requests for massage intensity adjustments, and disregard for privacy. The inconsistency in service quality suggests a possible disconnect in staff training or management oversight, influencing the company's overall reputation negatively.
Positive feedback for Swan Spa Thai Massage & Beauty largely celebrates the quality of massages provided by professional masseurs. Customers like Ann, Joanna, Dara, and Jonna are singled out for their skill, with many patrons noting significant relief from joint pain and muscle aches. The overall ambiance is described as pleasant and conducive to relaxation, enhanced by beautiful decoration and spacious interiors. A warm welcome at the reception seems to be a standard practice, and the spa's ability to accommodate walk-ins is regarded as a strong suit. Notably, customers report that the massages not only offer immediate relief but also include useful tips for self-care and pain prevention, demonstrating the therapists' dedication to long-term customer wellness.
The negative aspects highlighted by customers at Swan Spa Thai Massage & Beauty primarily revolve around issues of professionalism and customer service. Some customers recount experiences where the cleanliness of the facilities, including bathrooms and reception areas, did not meet their expectations. There are reports of staff being inebriated, demonstrating a significant concern for professionalism and safety. The absence of a medical questionnaire, essential for a personalized and safe experience, is noted, along with staff members disrupting the serene environment by conversing and laughing during sessions. Furthermore, some customers faced issues with privacy during dressing, unwelcome behavioral conduct, and inappropriate handling of massage intensity requests. These incidences reflect operational weaknesses that could potentially deter new customers and impact the business's reputation adversely.
Yes, walk-in appointments are occasionally accommodated, but it's best to book in advance to ensure availability.
Most therapists are praised for their ability to address specific pain points effectively; however, customers are encouraged to communicate openly about their preferences during the session.
While many customers find the spa clean and well-decorated, there have been reports suggesting the need for improvements in tidiness and privacy practices.
Swan Spa Thai Massage & Beauty is Liverpool's newest and most relaxing venue for relieving stress and pampering yourself.Come ease away your aches and pains in a calming and beautiful atmosphere with Liverpool's most experienced therapists.We are also offering beauty treatments such as individual eyelash extensions, skin treatments and nails.
