This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.
What do customers say about Sterling Furniture?
As of Apr 03, 2024, 390 customers have reviewed this business and rated it 4 Star out of 5. Trustguide conducted an in-depth analysis of Sterling Furniture's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.
This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source
Created by
Trustguide
Published on
April 3, 2024
Last updated
April 3, 2024
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As of Apr 03, 2024, 390 customers have reviewed this business and rated it 4 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.
An analysis of recent customer reviews of Sterling Home reveals a predominantly positive reputation with a consistent trend of praise for the spacious store layout, the extensive product range, and the quality of service delivered by the staff. Customers consistently commend the store for having a massive range of furniture and home goods, with special mentions of the beautifully laid-out showrooms and the varied selection of items suitable for different areas of the house. The presence of a well-reviewed in-store café adds to the shopping experience by offering an element of refreshment and leisure. However, notable points of dissatisfaction emerge in areas such as post-purchase service, unexpected additional charges, and price competitiveness, which have negatively impacted some customers' perceptions of the company's customer care practices and overall value offer.
Positive Feedback
Sterling Home has received commendation for its large and well-organized retail space, which provides an extensive array of furniture and home accessories, demonstrating the company's ability to cater to wide-ranging tastes and preferences. The availability and helpfulness of the staff are repeatedly acknowledged, with specific employees named for their exceptional service and product knowledge. Positive experiences in the in-store café, characterized by excellent service and good quality food, also contribute to a welcoming and enjoyable environment for shoppers. The non-intrusive yet attentive customer service approach is frequently highlighted, creating a comfortable and supportive sales experience.
Concerns and Threads
Despite many positives, Sterling Home faces criticism from customers who have had less satisfactory experiences. Key issues include unexpected additional delivery charges after the purchase, which created a sense of mistrust and frustration among customers, particularly when the total order cost was significant. An area of discontent also surfaces with regards to pricing; some customers found Sterling Home's prices to be uncompetitive, as identical or similar items were available at lower costs elsewhere, leading to disappointment post-purchase. Furthermore, the refund process is described as lengthy and inconvenient, with customers having to endure considerable waits for their money to be returned.
Frequently asked questions about Sterling Furniture
Does Sterling Home offer a price match guarantee?
Sterling Home has not been mentioned to offer a price match guarantee based on customer reviews. It's advisable to check in-store or contact customer service for the company's latest pricing policies.
What is the delivery charge policy for online purchases?
According to customer feedback, there have been instances of additional delivery charges being applied after an online purchase. Customers are encouraged to confirm the total delivery costs at the time of order to avoid unexpected fees.
How long does the refund process take at Sterling Home?
The refund process at Sterling Home can take up to 10 working days based on a customer's account. It's recommended to inquire about the refund timeframe when making a purchase or requesting a refund.
Recent customer reviews and testimonials for Sterling Furniture
craig patrick
4-Star
3 weeks ago
Didn't find what I wanted on this occasion, but it was worth the visit. Massive range of tables, seating, and soft furnishings. Spacious store and a lot of staff available to answer any questions. Lots of parking available. Enjoyed the in store café. Not far from motorway, on London Road near KFC, McDonald's & DFS.
Brockstone Landscape Construction
4-Star
a month ago
We purchased 8 dinning chairs via the website and the next day we received an email saying there was a mistake, resulting in an additional delivery charge of £156 ON TOP of the £89 we’d already paid for delivery. Bearing in mind the order was in excess of £1,200.00
If we’d of known this charge initially when we were choosing the chairs we wouldn’t have proceeded with the order.
Subsequently we have been forced to look elsewhere and have now sourced very similar chairs for a very competitive price.
We’ve asked for a refund but have to wait 10 working days for this to be issued. They are quick enough to take your money, then add additional charges, and then make you wait to get your money back.
So now we have to wait for the money before ordering new chairs. Disgusting!
We think it’s an extremely poor service and the price we paid should have been honoured in a gesture of goodwill. We are voicing our disappointment by reviewing your company to warn others away, and to prevent them from receiving the same sub standard treatment we have experienced.
Fi B
4-Star
4 months ago
Annoyed that a few days after purchasing a footstool for £99 less 10% Black Friday discount I then saw it in 2 other shops for £79.99! Very disappointing!
Trustguide uses artificial intelligence to provide concise, neutral, unbiased, and objective summaries of business reviews. This synthesis allows our users to efficiently comprehend the experiences, praises, complaints, and inquiries of existing customers. The summaries are derived from popular review websites, ensuring that the source material is both reputable and publicly accessible.
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