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Silverton Mortgage

Silverton Mortgage Reviews Summary

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Mortgage Broker | Atlanta, GA

1201 Peachtree St NE #2050, Atlanta, GA 30361, United States

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Silverton Mortgage?

As of Mar 15, 2024, 692 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Silverton Mortgage's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 15, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
March 15, 2024
Last updated
March 15, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Silverton Mortgage's customers had a positive experience.

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Silverton Mortgage's customer reviews analysis

The aggregated reviews of Silverton Mortgage reveal a company that has garnered a robust and positive reputation among its customers. Predominant in this corpus of feedback is the appreciation for the professional, knowledgeable, and personalized customer service offered by the staff at Silverton Mortgage. Several reviewers explicitly commend the guidance and support provided throughout the mortgage process, indicating a customer-centric approach. From first-time homebuyers to more experienced clients, the sentiment shared suggests that agents at Silverton Mortgage make concerted efforts to ensure a smooth, well-informed, and often expedited home buying experience. Notably, there is a recurring theme of the team's responsiveness, with many customers pointing out swift and clear communications. Although at least one client initially faced slower communications, it later became evident that this pertained to the work being conducted behind the scenes.

Positive Feedback

Customers of Silverton Mortgage express high levels of satisfaction, frequently singing the praises of individual team members for their guidance, diligence, and personalized attention during the home buying process. Key positive customer feedback often revolves around the agents’ professionalism and their promptness in responding to questions and concerns, which appears to have markedly increased the comfort and confidence levels of clients. In cases where obstacles arose, the problem-solving mindset and efficiency of the team are highlighted, manifesting in quick amendments and resolutions to ensure successful and timely closings. Moreover, the rates and terms provided by Silverton Mortgage have also been acknowledged as competitive and beneficial. Collectively, these aspects have instilled a strong sense of loyalty among customers, with many highlighting their intention to continue using or recommending Silverton Mortgage services.

Concerns and Threads

Despite the overwhelming positive feedback, Silverton Mortgage has encountered some criticisms in its customer service delivery. While infrequent, one review hints at initial slow communication, potentially indicating an area that could be perceived as lacking or an opportunity for improvement. The concern involved slow communication at the outset of the process, which might cause unease or frustration for some customers. This singular issue, however, appears to be an exception rather than the norm as the reviewer later understood the delay to be due to the team's diligent work on their case. The breadth of data from reviews doesn't provide a significant basis for further negatives, implying that any such concerns are largely overshadowed by the positive experiences recounted by the majority of reviewers.

Frequently asked questions about Silverton Mortgage

What can I expect in terms of communication with Silverton Mortgage agents?

Based on customer reviews, you can expect timely and responsive communication from Silverton Mortgage agents. They are commended for their prompt replies and dedication to keeping clients informed throughout the mortgage process, despite isolated feedback suggesting potential initial delays.

How do Silverton Mortgage agents assist first-time homebuyers?

Silverton Mortgage agents are reported to provide extensive support and education to first-time homebuyers, guiding them through each step and ensuring that they have a clear understanding of the process. They are celebrated for their patience and the ability to explain complex aspects in understandable terms.

Is Silverton Mortgage recognized for offering competitive rates and terms?

Customers have noted that Silverton Mortgage offers rates and terms that are competitive and, in some cases, better than expected. Reviewers have indicated that Silverton Mortgage has provided them with favorable financial conditions that other lenders could not match.

Recent customer reviews and testimonials for Silverton Mortgage

Silverton Mortgage
Ashish Bhatawadekar
5-Star
a month ago
This was our first experience of building home & mortgage process and Lydia guided us through the entire process like an excellent mentor. She proactively approached us from time to time to check if we have any questions or need any assistance or guidance. She has been very helpful. We have no hesitation in recommending her to our friends. Our overall experience was awesome. Thanks to Lydia.
Silverton Mortgage
Sam Greene
5-Star
2 months ago
Gareth, and his team, made the loan process pleasant and seamless. They worked diligently through the holidays to get us to closing ahead of schedule and we appreciate their courtesy, professionalism, and diligence so much. The rate and terms were so much better than expected and one other mortgage lender said they could not compete. My wife and I highly recommend them to anyone in the market for a home mortgage!
Silverton Mortgage
Delphine Burks
5-Star
2 months ago
Damon Kindred did not treat me like a stranger in the house-buying process, he made me feel like family. He also kept me informed about the entire procedure to receive keys to my new home. He promptly called me back when I was unable to reach him and responded to all emails immediately. I would recommend Damon to anyone because of his professionalism in mortgage loans. (picture of myself and realtor). 🙂
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Overall Rating

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Overall Rating
4.9
/5
692
reviews
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