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Silverton Mortgage

Silverton Mortgage Reviews Summary

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Mortgage Broker | Atlanta, GA

1201 Peachtree St NE #2050, Atlanta, GA 30361, United States

Trustguide Rating

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D
F
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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Silverton Mortgage?

As of Mar 15, 2024, 692 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Silverton Mortgage's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 15, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
March 15, 2024
Last updated
March 15, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Silverton Mortgage's customers had a positive experience.

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Silverton Mortgage's customer reviews analysis

The overall reputation of Silverton Mortgage is depicted as highly positive in recent reviews. Customers praise the personalized guidance and support provided during the complex home buying and mortgage processes. Mentions of loan officers by name, such as Lydia, Gareth, Damon, and others, suggest a highly individualized service where clients feel like they are listened to and valued. A recurring theme is the efficiency and diligence of staff, which leads to smooth transactions, often ahead of the anticipated schedule. The professionals at Silverton Mortgage appear to be well-versed in their field, providing knowledgeable assistance and quick resolutions, contributing to a favorable customer experience. It is noteworthy that the process was not only efficient but also friendly, with several reviewers feeling a sense of family-like treatment and genuine care about their situations.

Positive Feedback

A significant positive aspect frequently highlighted in customer feedback is the level of professionalism and personal care provided by representatives at Silverton Mortgage. Customers feel well-informed and supported, with frequent communication ensuring they are up-to-date with the process. The ability of the Silverton team to work through complex challenges, like tight timelines and unexpected hurdles such as hurricanes, demonstrates their dedication and ability to deliver. Many customers report closing on their homes expediently, in some cases remarkably quicker than the industry standard, due to the proactive and diligent nature of the team. Moreover, excellent customer service is illustrated through loan officers' responsiveness and willingness to thoroughly address all queries, which is of substantial value to first-time homebuyers navigating the mortgage landscape.

Concerns and Threads

Despite the overwhelming positive reviews, there is a minimal indication of initial slow communication reported by a customer, which, while it was clarified later as work being done behind the scenes, suggests that there may occasionally be lapses in timely correspondence. This experience, although isolated, underscores the importance of setting customer expectations appropriately regarding communication processes, especially early in the engagement. Such occurrences may lead to initial concerns or confusion for clients; however, based on the reviews, these instances appear to be promptly addressed and rectified by the team members, showing a commitment to customer satisfaction.

Frequently asked questions about Silverton Mortgage

How well does Silverton Mortgage communicate with clients during the mortgage process?

Customers generally report strong and responsive communication from the Silverton Mortgage team, with loan officers frequently providing updates, answering questions, and addressing any concerns in a timely manner. However, there may be cases of initially slow correspondence at the onset of the process.

Can Silverton Mortgage handle tight closing timelines?

Yes, according to customer reviews, Silverton Mortgage has successfully managed to close on homes efficiently, even within tight timelines, such as within 25 days or in challenging circumstances like cross-country moves and natural disasters.

Do first-time homebuyers recommend Silverton Mortgage?

Many first-time homebuyers have had positive experiences with Silverton Mortgage, highlighting the company's diligence, professionalism, and ability to explain the process clearly and efficiently. The support and guidance provided are often mentioned as reasons why they would recommend the company to others.

Recent customer reviews and testimonials for Silverton Mortgage

Silverton Mortgage
Ashish Bhatawadekar
5-Star
a month ago
This was our first experience of building home & mortgage process and Lydia guided us through the entire process like an excellent mentor. She proactively approached us from time to time to check if we have any questions or need any assistance or guidance. She has been very helpful. We have no hesitation in recommending her to our friends. Our overall experience was awesome. Thanks to Lydia.
Silverton Mortgage
Sam Greene
5-Star
2 months ago
Gareth, and his team, made the loan process pleasant and seamless. They worked diligently through the holidays to get us to closing ahead of schedule and we appreciate their courtesy, professionalism, and diligence so much. The rate and terms were so much better than expected and one other mortgage lender said they could not compete. My wife and I highly recommend them to anyone in the market for a home mortgage!
Silverton Mortgage
Delphine Burks
5-Star
2 months ago
Damon Kindred did not treat me like a stranger in the house-buying process, he made me feel like family. He also kept me informed about the entire procedure to receive keys to my new home. He promptly called me back when I was unable to reach him and responded to all emails immediately. I would recommend Damon to anyone because of his professionalism in mortgage loans. (picture of myself and realtor). 🙂
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Overall Rating

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A+
A
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C
D
F
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Overall Rating
4.9
/5
692
reviews
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