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Silverton Mortgage

Silverton Mortgage Reviews Summary

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Mortgage Broker | Atlanta, GA

1201 Peachtree St NE #2050, Atlanta, GA 30361, United States

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Silverton Mortgage?

As of Mar 15, 2024, 692 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Silverton Mortgage's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 15, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
March 15, 2024
Last updated
March 15, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Silverton Mortgage's customers had a positive experience.

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Silverton Mortgage's customer reviews analysis

Silverton Mortgage garners a strong reputation through the collective experiences reflected in recent customer reviews. Customers consistently praise the dedication, professionalism, and efficiency of Silverton's staff. Mortgage advisors like Lydia, Gareth, and their teams play a pivotal role as mentors, ensuring that the customers are well-informed and supported throughout the home buying process. The ability to close deals smoothly and ahead of schedule, even during the holidays and through external challenges such as cross-country moves and adverse weather events, suggests an exceptional level of commitment from advisors like Tricia. The reviews also highlight the effort taken by employees—note the Wilpower team's comprehensive assistance to a first-time buyer—to ensure clear communication and understanding of the mortgage process. A recurring theme in the testimonials is the prompt communication, with staff like Bill being noted for their accessibility and responsiveness. This dedicated customer service, coupled with competitive rates and terms, seem to contribute significantly to the company's positive reputation among clientele.

Positive Feedback

Customers recount a multitude of positive experiences with Silverton Mortgage, evidencing a strong pattern of excellence in customer service. The loan advisors are widely lauded for their educational support, particularly for first-time homebuyers, delivering a seamless and comprehensible journey through what can often be a complex process. The adaptability and proactive engagement of team members like Lydia, coupled with their consistent communication—be it through calls like Damon or swift email responses—stand out as exemplary services. Additionally, the efficiency in closing deals, such as David's team completing the process in 25 days, and the dedication to work through difficult circumstances without delay, are highlighted as significant benefits to customers. The professionalism exhibited by Dwayne's team further adds to the trust and reliability perceived by clients. Overall, reviewers convey a sense of strong trust in Silverton Mortgage, recommending their services on the basis of transparency, efficiency, and genuine care for customer outcomes.

Concerns and Threads

Despite the predominantly positive feedback Silverton Mortgage receives, there are some areas where customer experiences reflect room for improvement. Notably, the issue of initial slow communication is addressed by a reviewer who later understood it as a byproduct of thorough work behind the scenes. This indicates a potential need for better upfront communication regarding the process timeline and what clients can expect in terms of responsiveness. While this is an isolated concern within the gathered reviews and does seem to resolve with subsequent diligent engagement from employees like Josh, it still points to the importance of setting realistic expectations for clients from the outset. To maintain its reputation, Silverton Mortgage could benefit from ensuring that customers are kept abreast of the workflow to foster patience and understanding during periods of high activity.

Frequently asked questions about Silverton Mortgage

How does Silverton Mortgage support first-time homebuyers through the mortgage process?

Silverton Mortgage offers mentorship and educational guidance to first-time homebuyers, ensuring they understand the process from beginning to end. Advisors are commended for being helpful and readily available to answer any questions, suggesting a supportive environment for newcomers to property ownership.

Can clients expect communication and updates throughout the loan process?

Silverton Mortgage is recognized for its strong communication practices. Loan advisors are noted for their prompt call backs and instant email responses, as well as their overall accessibility to clients. However, it is recommended for new clients to discuss communication expectations upfront.

How efficient is Silverton Mortgage in closing deals?

Reviewers frequently praise Silverton Mortgage for its efficiency, with some customers experiencing closing times as quick as 25 days. The staff's commitment to work through holidays, cross-country moves, and even unforeseen events reflects their ability to close deals smoothly and within tight schedules.

Recent customer reviews and testimonials for Silverton Mortgage

Silverton Mortgage
Ashish Bhatawadekar
5-Star
a month ago
This was our first experience of building home & mortgage process and Lydia guided us through the entire process like an excellent mentor. She proactively approached us from time to time to check if we have any questions or need any assistance or guidance. She has been very helpful. We have no hesitation in recommending her to our friends. Our overall experience was awesome. Thanks to Lydia.
Silverton Mortgage
Sam Greene
5-Star
2 months ago
Gareth, and his team, made the loan process pleasant and seamless. They worked diligently through the holidays to get us to closing ahead of schedule and we appreciate their courtesy, professionalism, and diligence so much. The rate and terms were so much better than expected and one other mortgage lender said they could not compete. My wife and I highly recommend them to anyone in the market for a home mortgage!
Silverton Mortgage
Delphine Burks
5-Star
2 months ago
Damon Kindred did not treat me like a stranger in the house-buying process, he made me feel like family. He also kept me informed about the entire procedure to receive keys to my new home. He promptly called me back when I was unable to reach him and responded to all emails immediately. I would recommend Damon to anyone because of his professionalism in mortgage loans. (picture of myself and realtor). 🙂
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Overall Rating

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Overall Rating
4.9
/5
692
reviews
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