This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.
What do customers say about Sheldon Fencing?
As of Apr 15, 2024, 276 customers have reviewed this business and rated it 4 Star out of 5. Trustguide conducted an in-depth analysis of Sheldon Fencing's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.
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Created by
Trustguide
Published on
April 15, 2024
Last updated
April 15, 2024
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As of Apr 15, 2024, 276 customers have reviewed this business and rated it 4 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.
An analysis of the recent reviews for Sheldon Fencing suggests that the company maintains a generally positive reputation among its customers, marked by frequent commendations on service quality, workmanship, and the professionalism of the team. Recurring positive sentiments point to the team's friendliness, efficient work, and their willingness to engage with clients in a thoughtful manner, enhancing the customer experience. The materials used for fencing are described as high-quality, and pricing is consistently referenced as reasonable. Despite these positives, the company's reputation is not free from criticism. One notable setback pertains to an instance involving careless delivery resulting in damage to products and subpar customer service in response to subsequent complaints. This suggests the presence of operational inconsistencies, particularly in the delivery and customer service follow-up procedures.
Positive Feedback
The key positive aspects of customer feedback for Sheldon Fencing appear to reflect a strong commitment to quality and customer satisfaction. Clients have specifically praised the company for its professionalism, noting the dedication and pleasant nature of both the team and individual employees. The installation process receives commendation for being both expertly handled and efficiently completed, often accommodating urgent requests. The fencing materials themselves are recognized for their superiority in thickness and overall quality, which suggests a level of product durability. The company's ability to maintain clean work sites, engage with communities respectfully, and offer competitively priced services further reinforces a positive customer view and fosters recommendations.
Concerns and Threads
While much of the feedback for Sheldon Fencing is positive, there are apparent challenges highlighted by some customers that relate to their delivery and post-sale customer service. A complaint has described the delivery process as careless, leading to property damage, including the destruction of fence panels and a poor response in managing the aftermath. The issue is primarily with follow-up service, with customers feeling ignored due to unreturned calls and lack of resolution. This negative aspect raises concerns about consistency in service quality, particularly post-purchase support, and suggests that the company may need to reevaluate its delivery protocols and customer communication strategies to avoid future dissatisfaction.
Frequently asked questions about Sheldon Fencing
What type of fencing services does Sheldon Fencing offer?
Sheldon Fencing offers a range of services including fence design, installation, general repairs, and maintenance. They can handle both large-scale installations and small repair jobs.
How does Sheldon Fencing handle urgent installation requests?
According to customer testimonials, Sheldon Fencing is capable of accommodating urgent fencing requests and have a reputation for completing jobs efficiently and on time.
Are Sheldon Fencing's products and services cost-effective?
Reviews indicate that Sheldon Fencing provides high-quality materials and services at competitive prices, with many customers finding the pricing reasonable for the level of service provided.
Recent customer reviews and testimonials for Sheldon Fencing
Gary Baylis
5-Star
a month ago
We had new fencing, posts and gravel boards installed by Sheldon Fencing at our previous address and were very pleased with the result and the price. And we have just had another run of new fence panels, posts and gravel boards at our new house and have been equally impressed. Terry and his team are very pleasant and hard working, produce excellent results and the price is good as well. We can highly recommend them for any fencing and garden improvement requirements,
Christopher Gunn
5-Star
5 months ago
Has done multiple jobs for me over the years, the latest being replacing 13 panels and also adding new fence posts and gravel boards. Would really recommend Sheldon fencing, communication is spot on and pricing is great too!
Mr. abbott
5-Star
a month ago
Ordered 4 fence panels, when delivered they were literally thrown onto driveway, breaking 2 cctv captured. Numerous calls to try and have them replaced, constantly told ‘will call back’ but surprisingly no call back and no replacements in sight. Fine if no issues with delivery but all they need to do is take more care when delivering. Family business won’t survive if it continues…
Trustguide uses artificial intelligence to provide concise, neutral, unbiased, and objective summaries of business reviews. This synthesis allows our users to efficiently comprehend the experiences, praises, complaints, and inquiries of existing customers. The summaries are derived from popular review websites, ensuring that the source material is both reputable and publicly accessible.
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