The overall reputation of Harwell Fencing & Gates, based on recent customer feedback, reflects a company known for its high-quality craftsmanship, custom design capabilities, and strong attention to detail. Customers consistently praise the company for their professionalism, punctuality, and the aesthetic appeal of the finished products. The team's communication skills, including the provision of updates with photos and videos, contribute positively to the customer experience. However, there is mention of a negative incident involving the theft of an item by an employee, which was not satisfactorily resolved in the customer's view. This single account indicates a potential concern regarding trust and integrity among some team members, though it appears isolated amid the predominantly positive feedback.
Positive aspects of customer feedback for Harwell Fencing & Gates center on the custom fabrication and design work that aligns with clients' visions. The team, led by Arian, is commended for their thorough communication, including detailed explanations and updates enriched with visual media. Customers highlight the professionalism, friendliness, and efficiency of the crew, along with their cleanliness during and after the project completion. The output - from sturdy and solid fences and gates to high-end steel and concrete work - is consistently described as exceptional, reflecting a level of artistry and structural soundness. The team’s suggestions on design and color choices are appreciated, enhancing the overall satisfaction with the service provided.
The primary negative aspect of customer feedback is centered on an isolated incident involving a theft by an employee named Tony, which damaged the client’s perception of the company’s trustworthiness. Although the quality of work was highly regarded, the customer experienced a breach of trust when a piece of their property was stolen and only inadequately addressed upon confrontation. The employee in question returned the item, seemingly damaged, without admitting the wrongdoing, which was not aligned with the customer's expectations of accountability. This incident, while not reflective of the company’s overall reviews, suggests a potential area for improvement in employee conduct and management's response to such situations.
Yes, Harwell Fencing & Gates specializes in custom fabrication and fence design. They work closely with customers to create designs that complement their home's aesthetics and meet their vision.
Harwell Fencing & Gates is equipped to handle a variety of projects including custom woodworking, privacy fence installation, automated driveway gates, iron fence installation, and more, showcasing a broad range of craftsmanship.
Customers report that the company provides exceptional communication, with updates that may include photos and videos of the progress. The team is described as professional, punctual, and clean, which contributes to overall customer satisfaction.
Harwell Fencing & Gates, located in Los Angeles, CA, proudly serves Mar Vista, CA, and Culver City, CA. Those are two of our favorite areas along with Westchester, Marina del Rey and Rancho Park,. As a trusted fence contractor, we specialize in crafting high-quality and durable fencing solutions for residential properties. Whether you're looking for wood fences or steel fences, our skilled team delivers exceptional craftsmanship and attention to detail. We also offer expert installation and repair services for entry gates, ensuring the security and aesthetic appeal of your property. Contact us today and let Harwell Fencing & Gates enhance the beauty and functionality of your space with our top-notch fencing solutions.
