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Shawlands Dental Care Reviews Summary

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Dentists | Glasgow

1149-1153 Pollokshaws Rd, Shawlands, Glasgow G41 3YH

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
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Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Shawlands Dental Care?

As of Apr 25, 2024, 1143 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Shawlands Dental Care's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

staff are warm and friendly

very friendly and professional

always there with a smile and happy to help

very thorough, welcoming and understanding

offer a great service

most pleasant people I have encountered

Professional, friendly, and efficient service

very professional, efficient and caring

very friendly and efficient

very welcoming and caring

prices were not explained clearly

About this report

This report was produced by Trustguide on Apr 25, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
April 25, 2024
Last updated
April 25, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Shawlands Dental Care's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%
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Shawlands Dental Care

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Shawlands Dental Care's customer reviews analysis

The overall company reputation of Shawlands Dental Care appears commendable, as indicated by consistent observations in customer feedback. The staff, including dentists, hygienists, and receptionists, are frequently praised for their professionalism, amiability, and efficiency. Additionally, customers appreciate the transparent treatment plans, advanced scanning technology, rapid check-ins, and effective procedures the practice offers. Despite the positivity, a recurrent theme suggests a lack of clarity regarding pricing and payment processes, which seems to cause minor confusion among some patients. Specifically, customers express a need for more explicit information about the costs associated with treatments and the monthly dental plans. There's also an unfavorable view on the policy requiring upfront payment, which some customers find unconventional and unsettling.

Positive Feedback

Key positive aspects of Shawlands Dental Care, as revealed by customer feedback, include a high degree of conscientiousness and satisfaction with the service provided. Patients celebrate the friendly and engaging nature of the staff, mentioning warm interactions and their willingness to help, such as altering appointments when needed. The professionalism of the practitioners is repeatedly acknowledged, with comments highlighting how their reassuring demeanor alleviates anxiety, particularly in nervous patients. The modernity and cleanliness of the premises are noticed and praised. Customers also express approval of the in-house technology and the thorough explanations of diagnoses and detailed treatment plans that instill confidence in the provided care.

Concerns and Threads

Highlighting the negative aspects within the feedback, customers primarily pinpoint issues related to financial transparency and communication. Some report a need for better clarity in the explanation of prices and the details concerning the monthly dental plans and family discounts. The sentiment of discomfort around the necessity of making upfront payments also stands out, alongside dissatisfaction with having to self-initiate additional cost discussions after agreeing to extra treatments during appointments. There are isolated complaints about comparative dental standards and the unique payment policy, which diverges from some patients' expectations and perceptions of standard practice.

Frequently asked questions about Shawlands Dental Care

Can I get a clear breakdown of treatment costs and payment plans before proceeding with any dental work?

Yes, Shawlands Dental Care provides detailed treatment plans and cost information although some patients have advised requesting additional clarity if any uncertainties remain. It is recommended to discuss these details directly with the staff to ensure you have all the necessary information.

Do I have to pay for treatments upfront, and why is this policy in place?

The practice does require payment upfront for services, which is a policy intended to maintain the efficiency of scheduling and treatment delivery. However, some patients noted this as a concern, so you may wish to discuss any alternatives or concerns with the practice directly.

Is Shawlands Dental Care suitable for patients with dental anxiety?

Yes, Shawlands Dental Care is often praised for the compassionate and reassuring attitude of the staff. Patients with dental anxiety have reported positive experiences, indicating that the dentists are friendly, professional, and able to ease patient nerves effectively.

Recent customer reviews and testimonials for Shawlands Dental Care

Shawlands Dental Care
sally clay
4-Star
2 weeks ago
This has been my dentist for a number of years now and I think it’s great. The staff are warm and friendly, always very helpful and engage well with their patients. At my last visit, I signed up to their monthly dental plan. I would’ve liked a little bit more clarity in terms of the logistics of the plan, how family discounts work and a couple of other things before signing, as I had to phone again to clarify at a later date. That said, I would thoroughly recommend this practice to anyone looking for a dentist, and the treatment I’ve received there has been top-notch.
Shawlands Dental Care
The Wool Haven
4-Star
2 weeks ago
Bright clean premises, very friendly and professional staff and accommodating with suitable appointments. Ross is very amenable and professional. My only small complaint is that prices were not explained clearly when booking for extras such as hygienist etc. Overall we are really pleased with Shawlands dental care.
Shawlands Dental Care
Joanne Murray-Zmijewski
4-Star
2 weeks ago
Hannah at reception is always there with a smile and happy to help. I was in hospital recently and she made every effort to change appointments and accommodate me. Ross Pencovich (dentist) is lovely and down to earth and has a reassuring and friendly manner. He also answers all my silly questions!
Read all reviews

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.9
/5
1143
reviews
Excellent
Good
Average
Fair
Poor
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About Shawlands Dental Care

Dentists
Shawlands Dental Care is a private dentist in Glasgow, our patients always come first. Our Glasgow dentists are dedicated to providing excellent service, the highest quality of care and an elevated dental experience. We offer a range of dental treatments in Glasgow: dental implants, teeth whitening, orthodontics, invisalign, facial aesthetics and more. Our dental care practice is located in the heart of Glasgow within the Shawlands area. Our dental plans, starting from just £14 per month as an alternative to NHS treatments. If you are looking for the best dentist in Glasgow, you can book by calling 01416 321 378 or visiting our website and filling in a contact form.
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