The reviews of Revolut present a mixed picture of the company, hinting towards a generally positive reception among its customer base with some sprinkled instances of dissatisfaction. Customers laud the ease of use and usefulness of Revolut's services, including the speedy transfers, advantageous exchange rates, and the variety of options available with different account levels like free, premium, and metal tier services. The app's functionality in managing finances and facilitating international travel expenses receives particular acclaim, suggesting that Revolut has effectively leveraged technology to enhance user experience. However, a recurring theme seems to be the challenges associated with customer support and understanding the app’s full potential. Some customers have faced problems such as delays in receiving their bank card and inadequate assistance from customer service, leading to a sense of mistrust and frustration. Additionally, there's an apparent gap in the needs of customers with multiple under 18’s accounts, creating inconvenience for users with larger families.
Positive feedback for Revolut centers around its user-friendly platform and the array of financial services aimed at simplifying customer experience. The app’s capacity for speedy financial transfers and providing good rates of exchange without hidden fees contributes to user satisfaction, reflecting a transparent and customer-centric approach. The company is celebrated for its multi-currency capabilities, which customers find extremely beneficial, particularly during international travel. The inclusion of value-added services like travel insurance with certain account tiers further heightens customer appreciation. Reviews often highlight the seamless onboarding process and ease of use, indicating that Revolut's digital-first strategy resonates with clients needing an accessible and efficient banking alternative.
On the flip side, Revolut’s customer experience is tarnished by notable issues linked to customer service and account management complexities. Customers report frustrations with 'slow' or 'inappropriate' services and unresponsive or unhelpful support, particularly in times of urgency such as delays in card delivery against charged fees. Problems with updating personal details and the lack of clear support structures have also surfaced. This culminates in some customers losing trust in Revolut, leading to negative recommendations and warnings against its use. The added cost of managing multiple under 18’s accounts is a specific pain point that removes the potential for family-wide convenience and budget efficiency. These negatives suggest a gap in Revolut's offerings, particularly in more nuanced customer needs and aftercare support services.
While you can manage multiple under 18’s accounts using Revolut, there is a monthly fee for this service if you require more than one such account. Depending on your plan, this could incur a cost of £3.99 or more each month.
Revolut does offer customer support, including a Live Chat option. However, reviews indicate that some users have experienced difficulties with responsiveness and receiving helpful support, which can vary based on individual circumstances.
Yes, Revolut offers various features beneficial for international travelers, including good exchange rates and multi-currency accounts. Premium accounts also offer additional perks such as travel insurance, adding to its attractiveness for users who travel frequently.
Change the way you money, We’re building the world’s first truly global financial super app. In 2015, Revolut launched in the UK, offering money transfer and exchange. Today, over 30 million customers around the world use dozens of Revolut’s innovative products, making more than 400 million transactions a month. Across our personal and business accounts, we help customers improve their financial health, giving them more control, and connecting people seamlessly across the worldFor support requests, please contact us by email on support@revolut.com for more information, please visit our help centre.
