Real Property Management New York Gold displays a varied company reputation based on the collected customer reviews, which show a mixture of positive experiences alongside some critical feedback. Initial observations indicate that certain members of the team, specifically Roland Yuzon, Ray Delfino, Jinella, and Eleni, are commended for their responsiveness, professionalism, and ability to resolve issues, contributing positively to the overall customer satisfaction. However, there are serious concerns reflected by some clients regarding unaddressed tenant issues, poor communication, especially during a company transition, and difficulty in reaching staff or obtaining prompt service. The management of financial transactions is an area that requires special attention, as inconsistencies in rent deposits and undisclosed deductions have caused distrust among customers. The mentioned decline in service quality over the recent period has significantly impacted the confidence of at least one long-term client. The review analysis suggests a divided customer experience, with strong individual performance offset by systemic operational challenges.
Positive feedback for Real Property Management New York Gold is anchored by their staff's responsiveness and professionalism, with notable mentions of Roland Yuzon, Ray Delfino, Jinella, and Eleni, who are praised for providing efficient service and clear communication. Customers appreciate fast resolutions to their problems, satisfactory customer service, and the convenience of online administrative tasks. In particular, Ray Delfino has received recognition for restoring client confidence through his attention to repair problems and timely feedback. Clients also express relief and satisfaction for the company's handling of rental properties, describing their personal stress reduction and the ease of receiving consistent rental income as major advantages. This sentiment is echoed by those who have had positive renting experiences, underscoring a certain level of competence in managing the day-to-day operations of rental properties.
The negative remarks about Real Property Management New York Gold convey critical operational issues that seem to affect overall client satisfaction. Some tenants report having to contact city services due to unaddressed essential services, such as lack of heat or hot water, signaling possible neglect in maintenance. Communication appears to be a core issue, as some customers find it impossible to reach a representative, while others express frustration over not being informed about important transitions, including the 'sale' of RPM New York Gold. The lack of timely responses to both property owners and tenants, coupled with the mismanagement of financial transactions and late rent deposits, has eroded trust for some long-standing clients. Additionally, the perception of the company being non-proactive in addressing the well-being of buildings or the concerns of clients suggests room for significant operational improvement.
The company aims to provide timely communication through dedicated staff members, as evidenced in cases where clients have been satisfied with quick and informative responses to their queries and concerns. However, some reviews indicate a need for the company to improve their communication protocols, particularly during critical transition periods.
According to positive customer feedback, certain team members, like Ray Delfino, are recognized for their quick follow-up and professional handling of repair problems. However, some negative experiences suggest that there can be a delay in addressing maintenance and repair requests, which the company needs to address for consistent quality service.
While some clients are satisfied with the financial management and appreciate the convenience of online transactions, other reviews highlight inconsistencies in rent deposits and challenging experiences with financial operations. Ensuring accuracy and transparency in financial dealings appears to be an area the company may have to review and improve.
Real Property Management New York Gold provides professional property management services including on-going communication, comprehensive marketing and advertising, full-service leasing, thorough tenant screening and selection, timely rent collection, regular inspections, cost-effective and reliable maintenance, strict and compliant evictions, and comprehensive accounting. We help protect your investment, service your tenants, minimize your costs, and maximize your income—without interrupting your daily life. For over 30 years, tens of thousands of rental property owners and investors nationwide have trusted Real Property Management offices to take care of their rental property.
