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Poppy'S Funerals

Poppy'S Funerals Reviews Summary

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Funeral Directors | London

Cemetery, The Gatehouse Lambeth, Blackshaw Rd, London SW17 0BY

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Poppy'S Funerals?

As of Mar 13, 2024, 333 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Poppy'S Funerals's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 13, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
January 8, 2024
Last updated
March 13, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Poppy'S Funerals's customers had a positive experience.

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Poppy'S Funerals's customer reviews analysis

Poppy's - London funeral directors are distinguished by their exceptional, personalized service which appears to be a consistent theme across customer reviews. Their ability to cater to specific cultural preferences and offer a unique and sympathetic approach to funeral arrangements is highly praised. This perception is reinforced by both customers and professionals, like a funeral celebrant, who noted that Poppy’s thoughtful service stands out in an industry where such qualities are rare. The reviews uniformly commend the caring and compassionate staff who are described as supportive and professional, reinforcing a reputation of reliability and empathy during difficult times. Poppy’s team also demonstrates professionalism by addressing complicated arrangements with patience and minimal fuss, which reflects well on the company's competence and adaptability to individual needs.

Positive Feedback

Positive feedback for Poppy’s emphasizes the company's compassionate and caring nature, a hallmark that is deeply appreciated by those they serve. The staff members, including Victoria, Lily, Danny, Natalie, Angie, Amy, and others, are frequently mentioned by name, which suggests a highly personal and engaging approach to service. Customers appreciate the patient listening and clear communication of options, and the courtesy of keeping them informed through every step. The adaptability to host unconventional services and the comforting atmosphere created during funerals stand out as significant attributes. The consideration of cultural preferences and the personal touch in guiding families through the farewell process are especially praised. The company's capacity to transform a day of mourning into a celebration of life positively impacts grieving families and contributes to Poppy's strong positive reputation.

Concerns and Threads

The reviews provided do not present any significant negative aspects of customer feedback regarding Poppy’s - London funeral directors. All clients' testimonials reflect a high level of satisfaction with the services received, with no recurring complaints or adverse experiences mentioned. It should be noted, however, that the absence of negative comments in this limited dataset does not necessarily imply that the company offers flawless service; it only reflects the experiences of those who have chosen to share their reviews publicly. Prospective customers should consider seeking broader feedback to gain a more comprehensive understanding of the company's performance and any potential areas for improvement.

Frequently asked questions about Poppy'S Funerals

Can Poppy’s cater to specific cultural or personal funeral preferences?

Yes, Poppy’s has received positive feedback for their ability to tailor funeral arrangements to meet cultural preferences and personal wishes. Their staff works closely with families to ensure that these needs are respected and integrated into the services provided.

Are the staff at Poppy’s experienced in handling non-traditional or unconventional funeral services?

Absolutely. Many reviewers have appreciated the flexibility and support Poppy’s staff provided in arranging and conducting unconventional services, highlighting their proactive approach and creativity in honoring the unique wishes of the deceased and their families.

How does Poppy’s ensure clear communication and support throughout the funeral planning process?

According to customer reviews, Poppy’s assigns dedicated staff like funeral directors and support personnel who patiently explain options, provide honest advice, and keep families updated at each stage of the process. Their empathetic and thorough communication style is continually praised by their clients.

Recent customer reviews and testimonials for Poppy'S Funerals

Poppy'S Funerals
Elisha Arjoon
5-Star
2 weeks ago
Poppy’s offer a unique exceptional service and supported us in every aspect through such difficult times. The funeral arrangements were tailored exactly to our wishes and it was clear that every effort was made by Poppy’s to thoroughly care for our loved one, which comforted us knowing that our loved one was in such caring hands. They even catered to our cultural preferences throughout. We genuinely cannot recommend Poppy’s enough, and would like to express particular gratitude to Victoria, Lily and Danny.
Poppy'S Funerals
Philip Dundas
5-Star
a month ago
As a funeral celebrant, it might seem unusual for me to be reviewing Poppy's. However, not all funeral directors are the same (and I work with many). At a time when decisions are already tough and it's hard to know who to turn to and to understand all the choices and options available, you need to trust that you will get the right advice. The Poppy's team offer a kind, personal, and thoughtful service in an industry where this is surprisingly rare. They are always friendly and compassionate and will support you with complete professionalism.
Poppy'S Funerals
Manpreet Singh from Southall Sikh Funerals
5-Star
2 months ago
Thank you so much for inviting me to your open day at Poppy’s funerals :) I really enjoyed meeting you all and found the event to be a valuable learning experience. You’re all providing a great service to all who need it, well done 👏 Don’t change anything just continue doing what you’re good at, caring for families at a time of need 🤗 You have an amazing funeral home, that welcomes all. Thank you Manpreet Singh from Southall Sikh Funerals 🙏
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Overall Rating

TrustScore®
A+
A
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C
D
F
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Trustguide®
Overall Rating
4.9
/5
333
reviews
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About Poppy'S Funerals

Funeral Directors

Poppy's is a funeral directors, based in London, with a fresh approach to funerals. Instead of following rigid traditions, we listen to what you want and need. Instead of hiding behind closed doors, we’re open about how we care for the living and the dead. We’re by your side every step of the way.

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