By far the most terrible experience I have had since I started renting. I was moving to Chicago so I went online to find an apartment. I knew little about Chicago then so on the top of my list was a quiet neighborhood and parking. Bob of PPM reached out to me. The process was pretty smooth. He was so helpful. I came over to check out the apartment at 537 W Melrose Street. When I visited they were laying the floors and I was told by move in date the property would have been updated. It had an old kitchen, an old bathroom etc I moved into the most dirtiest apartment I have ever seen. The only update was the floor. Kitchen was still old with rat poop in cabinets that were falling apart. Oven looked like it hadn’t been cleaned for a year, Fridge was an eyesore, the bathroom was dirty, toilet seat was awfully old and dirty, windows hadn’t been touched either. Doors of every single locker in the apartment was falling apart. It was wild. I made a complaint to the office, Ioneta, she didn’t even seem to care, all she kept saying was that I could just overlook some of those issues. In the end they offered to give me a credit of i think $700. But, the main reason I stayed was the property manager Val, he had assured me he was going to fix things for me and he really did his best. Some of the things he always said had to come from the office but he always let me know how terrible they were and removed from reality. The first week of being there my couch got stolen. I couldn’t get it into the elevator so I left it in the lobby. When I complained they told me they couldn’t look at their cctv because it doesn’t store any data. Because the unit hadn’t been updated in a long time I encountered problems pretty much every week and I will let Val and the office know. But, instead of trying to fix the issue they told Val I was troublesome. To which Val told them I wasn’t. I was paying almost $1,900 including parking but I couldn’t even complain. My room was unthinkably cold all the time during winter, I complained but nothing changed. So when it got so cold this year I threatened to get extra portable heaters at their expense. Val came over and realized that one of my windows was short, so the only solution was either to seal it or change it. The next day Ben came around and claimed that the reason why my room was cold was because my curtains was almost covering the radiator smh. I said nothing. Then he let the maintenance guys come in. The first thing the maintenance guys said when they got into my room was “your room is so cold”. I said yeah. They went to check the windows and realized what Val had said, one of the windows was short. So no amount of heating could save me. They said the owner wouldn’t change it so the only solution was to seal it which they did. Funny. The maintenance guys were surprised I had an old kitchen for what I was paying. Then there was an issue with parking, that was basic common sense but again, I had to someway somehow always go back and forth with them. Sometimes I felt I was engaging with kids to be frank. Now, the pettiest thing they did was when I sent them an email that I wasn’t renewing my lease. I sent the email at 10am, around 3pm the same day they sent me an email saying they were not going to renew my lease and I couldn’t Transfer to any of their properties too. That was very petty and funny because aside the email I had already said in a survey I wasn’t going to renew my lease. As if that was not enough, they sent a mail in the post. So childish. So I moved when my lease expired. I got a new place that was $500 cheaper but quieter, more spacious, updated kitchen with stainless steel appliances, updated bathroom, authentic hardwood floors, lots of storage, lots of free parking and it was just 10mins away. I have been angry with myself that I lived there for two years wasting my hard earned money. Anyway. If you are looking to rent, look elsewhere.