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The overall company reputation of Planned Property Management Leasing Office is mixed, with a significant variance in customer experiences. A significant portion of feedback emphasizes a positive interaction with leasing agent Bogdan, who is consistently described as helpful, patient, responsive, and adept at catering to clients' preferences and budgets. On the other hand, a detailed account from one tenant shows a negative experience with regards to apartment conditions and management responsiveness. Reported issues include uncleanliness, outdated facilities, and negligent responses to maintenance requests. The critiques suggest possible deficiencies in property upkeep, problem-solving, and customer care. This contrasting feedback indicates that while individual staff members shine, systemic problems may overshadow the overall customer experience.
From the positive feedback, key aspects of Planned Property Management Leasing Office include commendable customer service, particularly from leasing agent Bogdan Abrudan. His approach is marked by attentiveness to budgetary constraints and preferences, and an ability to provide a smooth, informative touring experience. Clients appreciate his efforts in following up and personalizing the apartment search process. Additionally, reasonable pricing in the current market and the lack of hidden fees are highlighted as benefits. The introduction of conveniences such as a digital coin system for laundry facilities reflects a responsiveness to tenant feedback. The company also seems to avoid excessive rental increases upon lease renewal, which is well-received by the tenants.
Despite the positive aspects, some significant negative experiences have been shared. A distressing account from a tenant includes issues such as severe cleanliness problems upon move-in, including infestations and poor maintenance, with an old and dirty apartment that contrasted with promises made pre-lease. The individual's experience with management's response to complaints and maintenance issues suggests a lack of concern and ineffectiveness. The review cites unaddressed issues like an inadequately sealed, cold apartment in the winter, and frustrations with parking and building security, such as non-functional CCTV. The unwillingness to address such frustrations, as per the tenant's account, extends to dismissive treatment and being labeled as troublesome. There's also a pettiness highlighted in lease non-renewal communications.
While some tenants have reported satisfactory conditions, there have been instances of apartments being in an unclean state and not updated as promised upon move-in. It's advisable to visit and inspect the apartment personally before signing a lease.
Customer experiences with maintenance responsiveness vary. Some tenants report a professional and prompt response, while others have experienced delays and inadequate resolution of issues. The experience can depend heavily on the particular property manager.
Several tenants have positively noted the absence of hidden fees and reasonable rent increases upon lease renewal. However, as policies could vary, it's essential to review the terms of the lease renewal offer closely.